--- title: "Energy Advice" ocid: "ocds-h6vhtk-0439b3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0439b3" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0439b3.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0439b3.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "WEST OF ENGLAND COMBINED AUTHORITY" published: "2024-02-13" --- # Energy Advice Buyer: WEST OF ENGLAND COMBINED AUTHORITY Current stage: Tender OCID: ocds-h6vhtk-0439b3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0439b3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0439b3.json) ## Summary The West of England Combined Authority is seeking a supplier for the provision of energy advice services to households in Bristol and Bath and NE Somerset (BaNES). The procurement process is currently at the tender stage, with a submission deadline of 14th February 2024. The contract duration is initially set for 12 months, with a potential extension of up to 36 months. The buying organisation, the West of England Combined Authority, is looking to appoint a supplier through an open procedure, with an award period starting on 14th March 2024. This tender for energy advice services presents business growth opportunities for companies offering helpdesk and support services related to energy advice and referrals. Businesses specialising in providing tailored support to households regarding energy bills, low-cost energy saving measures, financial support, and energy grants would be well-suited to compete. With the focus on Bristol and Bath and NE Somerset areas, businesses with expertise in providing energy advice and referrals within these locations are encouraged to participate in this procurement process. ## Notice The Authority is looking to procure service is to provide households in Bristol and Bath and NE Somerset (BaNES) energy advice and referrals for handling their energy bills and suppliers. The service is to be focused on those struggling with their bills, including advice on low and no-cost measures and behaviours to save energy; and advice and referrals on financial and other support. This Invitation to Tender (ITT) is issued by West of England Combined Authority (CA) who are seeking to appoint a supplier to provide the services defined in the Scope of Requirements. The contract will be open to other Public Sector organisations as defined in the published Contract Notice. The West of England Combined Authority is establishing an initial 12-month contract with the option to extend up to a further 36 months. ### Lot Information Lot 1 Nationally, central Government provides advice for those interested in retrofitting their homes with insulation and energy saving and generating measures1. Locally, the West of England Mayoral Combined Authority (MCA) have launched the RetrofitWest Home Energy Advice to support households in this endeavour. However, there is little independent and offline accessible energy advice for households on low-cost non disruptive measures to save energy, or what to do if they are struggling to pay. In South Gloucestershire residents are advised and referred to Warm and Well (www.warmandwell.co.uk) and its associated freephone energy advice service, managed by Severn Wye Energy Agency on behalf of South Gloucestershire Council and other Gloucestershire Local Authorities. In Bristol the Centre for Sustainable Energy (CSE) have operated a similar advice service for over 20 years. In Bath and North East Somerset (BaNES), there is 'Energy at Home' - a freephone advice line and website (www.energyathome.org.uk) run by the council. To raise awareness and bolster the capacity of local energy advice, the MCA approved up to PS150,000 of funding for a Local Energy Advice Pilot2 in the West of England during a peak in the cost of energy bills during the winter of 2022/23. A Committee Approval in March 2023 approved extending funding by PS165k. The details of this extension were approved as a delegated decision to the MCA's Environment Director in consultation with their equivalent Environment Directors in the Unitary Authorities. This tender seeks to procure an energy advice service for the Local Authority areas of Bristol and BaNES. Specification of Energy Advice Services being tendered This service is to provide households in Bristol and Bath and NE Somerset (BaNES) energy advice and referrals for handling their energy bills and suppliers. The service is to be focused on those struggling with their bills, including advice on low and no-cost measures and behaviours to save energy; and advice and referrals on financial and other support. This energy advice is to be provided in the form of: Freephone advice line with human operatives answering calls Monday - Friday, 9am-5pm providing tailored support to people's circumstances (heating use, house condition, income, health, vulnerabilities, occupancy and behaviours, etc) B&NES have an existing freephone number through their Energy @ Home scheme - this would be transferred to this service Online website advice materials with advice pages or downloadable literature Residents to be provided by energy advisors trained in City & Guilds Energy Awareness NVQ (or similar energy advice accreditation agreed w/ the MCA prior to this ITT closing) to provide this tailored advice (either in answering phone calls or in call-backs from the service operator by suitably trained advisors). As well as energy advisors having suitable training (detailed in paragraph above), the must have understanding and ability to refer to residents to: Local and national support services (including those from local authorities, Household Support Grants, Priority Services Register, etc) Energy grants (including ECO-flex, Home Upgrade Grant, Boiler Upgrade Schemes, pre-payment vouchers, etc) ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/004777-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Feb 2024 | | Submission deadline | 14 Feb 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WEST OF ENGLAND COMBINED AUTHORITY | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS1 6ER | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK51 Bristol, City of | | Local authority | Bristol, City of | | Electoral ward | Lawrence Hill | | Westminster constituency | Bristol East | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72253000 - Helpdesk and support services ## Release History - 13 Feb 2024 at 12:09 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004777-2024 ## Notice URLs - https://procontract.due-north.com/Register - https://www.westofengland-ca.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0439b3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0439b3.json.