---
title: "Overseas Debt Collection"
ocid: "ocds-h6vhtk-043a99"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043a99"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-043a99.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-043a99.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY"
published: "2024-09-10"
---

# Overseas Debt Collection

Buyer: STUDENT LOANS COMPANY  
Current stage: Award  
OCID: ocds-h6vhtk-043a99

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043a99)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-043a99.json)

## Summary

The Student Loans Company (SLC), based in Glasgow, is procuring services for overseas debt collection. The contract, titled "Overseas Debt Collection," falls under the industry category of Collection Agency Services (CPV: 79940000). The procurement process is currently in the award stage, with key dates including the contract signing on 28 August 2024 and the tender period ending on 18 March 2024. The procurement method used is an open procedure with no options for renewals. The estimated contract value is GBP 4,500,000, and the contract's duration is 1080 days with a focus on contacting customers believed to be resident overseas to collect Income Contingent Repayment (ICR) debt or obtain customer documentation on their current circumstances.

This tender creates substantial opportunities for businesses specializing in debt collection services, particularly those with the capability for overseas operations. Small and medium enterprises (SMEs) with robust systems for tracing and contacting individuals, ensuring compliance with financial regulations, and providing web-based client access will find this opportunity attractive. Given the contractual requirements, businesses should demonstrate expertise in debt collection, effective communication with various nationalities, and the ability to audit cases remotely. This contract is suitable for businesses registered and authorized by the Financial Conduct Authority and those with no recent regulatory breaches, thereby creating a significant growth opportunity for well-equipped, compliant firms in the debt collection industry.

## Notice

SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are: i)to collect ICR debt and/or ii)to complete customer documentation (OVFA) to confirm the customers' current circumstances.

### Lot Information

Lot 1

SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are: i)to collect ICR debt and/or ii)to complete customer documentation (OVFA) to confirm the customers' current circumstances. It is expected that the successful Provider will carry out some tracing activity to facilitate collections, at their own cost. The successful Provider will attempt to locate customers with whom SLC have lost contact. If the customer is located, the successful Provider will be expected to collect the full arrears outstanding from the customer. Customer collections should be the Provider's primary business, with the ability to demonstrate experience. The Provider must be able to provide a web-based client access to allow cases to be audited remotely as well as the ability to communicate effectively with different nationalities (this does not specifically mean multi-lingual). Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/WCG76VS2N2

Renewal: Reprocurement at the end of the contract term

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028992-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2024 |
| Submission deadline | 18 Mar 2024 |
| Future notice date | Not specified |
| Award date | 27 Aug 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,500,000 |
| Lots value | £4,500,000 |
| Awards value | Not specified |
| Contracts value | £4,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G5 8DF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PAST DUE CREDIT SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 10 Sep 2024 at 15:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028992-2024
- 15 Feb 2024 at 19:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005161-2024

## Notice URLs

- http://www.GOV.UK/slc
- http://www.pastduecredit.co.uk
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=888474759
- https://www.delta-esourcing.com/respond/WCG76VS2N2
- https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2
- https://www.delta-esourcing.com/tenders/UK-title/WCG76VS2N2
- https://www.gov.uk/government/organisations/student-loans-company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043a99. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-043a99.json.