---
title: "Tenant Satisfaction Surveys"
ocid: "ocds-h6vhtk-043c30"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043c30"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-043c30.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-043c30.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MIDLAND HEART"
published: "2024-06-06"
---

# Tenant Satisfaction Surveys

Buyer: MIDLAND HEART  
Current stage: Award  
OCID: ocds-h6vhtk-043c30

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043c30)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-043c30.json)

## Summary

Midland Heart has completed the procurement process for Tenant Satisfaction Surveys. The contracting organisation, Midland Heart, based in Birmingham, United Kingdom, invited contractors to tender for customer survey services. The tender title is "Tenant Satisfaction Surveys," belonging to the services main procurement category. The procurement method used was an open procedure, with a tender status of complete. The awarded contract, valued at 500,000 GBP, was signed on 6th June 2024.

This tender by Midland Heart offers opportunities for businesses in survey services to compete for the Tenant Satisfaction Survey Services Contract. The procurement stage involved an open procedure with an emphasis on quality criteria (60%) and price (40%). Businesses suited for this contract are those experienced in customer survey services and interested in working with a public body governed by public law in the housing and community amenities sector. The contract can help businesses grow by providing a significant value contract in a well-defined industry category and location, where reliable and robust customer satisfaction data is crucial for service improvement.

## Notice

Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract. The objective of Midland Heart's tenant satisfaction measurement programme is to gather critical tenant satisfaction insight data from tenants on a regular basis. The programme is a tracker style programme related to tenants who have recently experienced Midland Heart's core services. The feedback data collected is integral in shaping services for the future and ensuring Midland Heart is continually striving to increase tenant satisfaction performance. Due to the current economic climate, where resources are limited and the ever-changing operational environment of the housing sector, consumer regulations and TSM's, there is a much greater emphasis across Midland Heart to collect reliable, robust, and insightful tenant satisfaction data to measure the performance of services and contractors across Midland Heart's core functions.

### Lot Information

Lot 1

Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017540-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jun 2024 |
| Submission deadline | 25 Mar 2024 |
| Future notice date | Not specified |
| Award date | 5 Jun 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIDLAND HEART |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B15 1LZ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MEL RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342310 - Customer survey services

## Release History

- 6 Jun 2024 at 08:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/017540-2024
- 22 Feb 2024 at 14:47 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005821-2024

## Notice URLs

- http://www.melresearch.co.uk
- http://www.midlandheart.org.uk
- https://in-tendhost.co.uk/midlandheart/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043c30. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-043c30.json.