---
title: "Safe and Warm: Providing a Critical Lifeline to Dialysis Patients Across the UK"
ocid: "ocds-h6vhtk-043c5b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043c5b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-043c5b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-043c5b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN GAS NETWORKS LIMITED"
published: "2024-05-16"
---

# Safe and Warm: Providing a Critical Lifeline to Dialysis Patients Across the UK

Buyer: NORTHERN GAS NETWORKS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-043c5b

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## Summary

The contracting process involved Northern Gas Networks Limited as the buying organisation. The title of the procurement was "Safe and Warm: Providing a Critical Lifeline to Dialysis Patients Across the UK". The industry category was research and development services and related consultancy services. The procurement stage was complete, with a contract awarded to Kidney Care UK. Key details include the provision of a holistic support package to kidney patients, including face-to-face support services and a helpline, with an emphasis on dialysis patients and those with advanced CKD. The total value of the contract was £2,577,376.62, and it was signed on 18th March 2024.

This tender presents business growth opportunities for organisations in the healthcare and social support sectors. Businesses providing specialised support services to patients with chronic kidney disease (CKD) or involved in dialysis treatment are well-suited to compete. The procurement method was a limited award procedure without prior publication of a call for competition, based on the unique capabilities of Kidney Care UK. The project aims to reach a target beneficiary base of 17,667 individuals across various regions in the UK, aligning with the GDN strategic ambition to support vulnerable customers. The initiative highlights the importance of partnership opportunities in delivering essential services to individuals in need within the healthcare sector.

## Notice

A contract has been awarded by NGN to Kidney Care UK. Kidney Care UK provided a proposal to provide a holistic support package by building on the early success of their VCMA project with WWU and the Welsh Kidney Network, combined with a complementary telephone helpline service that will amplify KCUK's allied services such as free renal counselling and financial grants to patients. Total target beneficiary base of 17,667 across the networks. For patients on dialysis: a dedicated, personal, face-to-face support service serving the 8,867 kidney patients on dialysis treatment in the 128 renal units across the North East, North West, the South West and South East of England, and Scotland. Delivered by trained and trusted Patient Support Officers (PSOs), the service will enable patients to access all the benefits and welfare support they are entitled to. Patients will also benefit from access to specialist money and energy advice, framed within the context of the specific challenges faced by kidney patients. Over the two years of the project, they would expect to directly reach the total number of patients receiving dialysis in these focus regions - currently 8,867. For patients with advanced CKD: The face-to-face service will be further enhanced by a new 0800/0300 helpline, providing immediate support across a wide range of issues accompanied, which builds on local Hampshire-based team who currently answer inbound enquiries to the charity. Look to expand this provision and make it easier for people living with CKD to get in touch. Using a free-to-call number (0800 or 0300) people will be encouraged to contact them without charge, and without geographical reference. Calls will then be directed to the first available operator who will be able to answer their query with specialist knowledge of the condition and further support that could be available to the caller.

### Lot Information

Lot 1

A contract has been awarded to Kidney Care UK. Kidney Care UK have provided a proposal to provide a holistic support package by building on the early success of their VCMA project with WWU and the Welsh Kidney Network, combined with a complementary telephone helpline service that will amplify KCUK's allied services such as free renal counselling and financial grants to patients. Total target beneficiary base of 17,667 across the networks. For patients on dialysis: a dedicated, personal, face-to-face support service serving the 8,867 kidney patients on dialysis treatment in the 128 renal units across the North East, North West, the South West and South East of England, and Scotland. Delivered by trained and trusted Patient Support Officers (PSOs), the service will enable patients to access all the benefits and welfare support they are entitled to. Patients will also benefit from access to specialist money and energy advice, framed within the context of the specific challenges faced by kidney patients. Over the two years of the project, they would expect to directly reach the total number of patients receiving dialysis in these focus regions - currently 8,867. For patients with advanced CKD: The face-to-face service will be further enhanced by a new 0800/0300 helpline, providing immediate support across a wide range of issues accompanied, which builds on local Hampshire-based team who currently answer inbound enquiries to the charity. Look to expand this provision and make it easier for people living with CKD to get in touch. Using a free-to-call number (0800 or 0300) people will be encouraged to contact them without charge, and without geographical reference. Calls will then be directed to the first available operator who will be able to answer their query with specialist knowledge of the condition and further support that could be available to the caller. This project operates across all the GDN networks and aligns to collective GDN strategic ambition to support vulnerable customers most in need. It will provide support to consumers living with CKD to help tackle fuel poverty, resulting in a positive Social Return on Investment.

### Procurement Information

Kidney Care UK is the UK's leading kidney patient support charity. They offer advice, support and financial grants and assistance to thousands of kidney patients and their families every year. Established in 1975 as the British Kidney Patient Association, Kidney Care UK has been at the forefront of supporting people affected by kidney disease for over 45 years. All GDN's have agreed to accept this proposal provided by KCUK as it looks to provide a holistic support package by building on the early success of their VCMA project with WWU and the Welsh Kidney Network, combined with a complementary telephone helpline service that will amplify KCUK's allied services such as free renal counselling and financial grants to patients.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015591-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,577,376 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN GAS NETWORKS LIMITED |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS15 8TU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Garforth & Swillington |
| Westminster constituency | Leeds East |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KIDNEY CARE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 16 May 2024 at 13:56 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015591-2024
- 23 Feb 2024 at 09:36 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005901-2024

## Notice URLs

- http://www.northerngasnetworks.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043c5b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-043c5b.json.