---
title: "Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT's railway stations"
ocid: "ocds-h6vhtk-043c5f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043c5f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-043c5f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-043c5f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST MIDLANDS TRAINS LIMITED"
published: "2024-02-23"
---

# Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT's railway stations

Buyer: WEST MIDLANDS TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-043c5f

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## Summary

The public procurement contracting process involves West Midlands Trains Ltd (WMT) awarding a contract for the supply of software and associated hardware and maintenance services for a digital customer information system (CIS) at railway stations. The procurement stage is complete, with the main procurement category being goods. The contract runs until March 31, 2025, with key dates being the extension of Phase 1 software (VO4) to align its end date with Phase 2 software (VO5). The procurement method used was a limited award procedure without prior publication of a call for competition.

This tender offers opportunities for businesses involved in communication software packages or IT software packages to compete for providing software solutions to support railway services. Businesses well-suited to compete would need expertise in software development, installation, and maintenance for customer information systems in railway environments. The award of this contract to Blackbox Company (UK) Ltd indicates potential for similar businesses to engage in future contracts related to digital CIS services at WMT's railway stations.

## Notice

WMT's digital customer information system (CIS) contract with Blackbox Company (UK) Ltd (WMT 2462) runs till the 31 March 2025. Phase 1 software (VO4) and Phase 2 software (VO5) - both of which are covered under the original contract, and are co-dependent (important) to run a compliant CIS system - do not currently co-terminate. This extension to the Phase 1 software (VO4) brings its end date in line with that of the Phase 2 software (VO5), so WMT can continue to provide a full CIS service across its stations. The Phase 1 software (VO4) was to end on the 19 February 2024; both it and the Phase 2 software (VO5) will now end on the 31 March 2025. The extension of the Phase 1 software (VO4) will also strengthen WMT's position ahead of any retender of the contract in advance of its end date.

### Lot Information

Lot 1

Extension of the existing Phase 1 software licence (VO4) to make it co-terminus with the existing Phase 2 software licence (VO5). The two software licences are co-dependant.

### Procurement Information

If the Phase 1 software (VO4) were not extended, WMT would either not be able to provide its customer information system (CIS) at its railway stations at all or it would require another CIS provider to be brought in. The former option would deprive WMT's customers and staff of vital travel information and the latter option would be time consuming (estimated to take about six months) and would cause widespread disruption across the WMT estate. It would also mean that WMT would incur substantial duplicated and abortive costs. The costs that would be incurred without this extension are estimated to be significantly more than double its value, when adding together the estimated annual cost for alternative software plus the cost of the final year of the Phase 2 software (VO5), even though that software would then give WMT no benefit.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005908-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £271,409 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS TRAINS LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4A 3AG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLACKBOX COMPANY (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package
- 48517000 - IT software package

## Release History

- 23 Feb 2024 at 09:42 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005908-2024

## Notice URLs

- http://www.westmidlandsrailway.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043c5f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-043c5f.json.