---
title: "Telecare Services"
ocid: "ocds-h6vhtk-043cce"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043cce"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-043cce.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-043cce.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "REDCAR & CLEVELAND BOROUGH COUNCIL"
published: "2024-02-26"
---

# Telecare Services

Buyer: REDCAR & CLEVELAND BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-043cce

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## Summary

The Redcar & Cleveland Borough Council has completed the procurement process for Telecare Services under a limited procurement method without prior publication of a call for competition. The contract, worth £995,000 GBP, has been awarded to Beyond Housing Limited. The services include telecare monitoring and response, assistive technology equipment management, and completion of digital switchover for 1500 service users in Redcar and Cleveland.

This opportunity presents a 12-month contract for businesses providing health and social work services, alarm systems, alarm-monitoring services, and related social work services. Companies specialising in telecare solutions and technology equipment management would be well-suited to compete. The Council aims to ensure service stability during the digital switchover and invites businesses with expertise in these areas to participate in delivering high-quality telecare services to benefit the local community.

## Notice

Redcar & Cleveland Borough Council is proposing to enter into a contract for a period of 12 months for the provision of telecare services, to include telecare monitoring and response (including mobile emergency response) service, the purchase, storage, stock management, installation and routine testing of assistive technology equipment and completion of digital switchover for 1500 service users.

### Lot Information

Lot 1

Provision of a Telecare monitoring and response service (including mobile emergency response), the purchase, storage, stock management, installation and routine testing of assistive technology equipment and completion of digital switchover for 1500 service users.

### Procurement Information

Negotiated without a prior call for competition * The works, supplies or services can be provided only by a particular economic operator for the following reason: - absence of competition for technical reasons Explanation: Redcar & Cleveland Borough Council intends to award a contract for the provision of telecare services for 12 months, commencing 1 April 2024, to include a telecare monitoring and response service (including mobile emergency response), the purchase, storage, stock management, installation and routine testing of assistive technology equipment and completion of digital switchover for 1500 service users, as it believes Regulation 32(b)(ii) applies: (b) where the works, supplies or services can be supplied only by a particular economic operator for any of the following reasons:- (ii) competition is absent for technical reasons. The Regulation applies as no other telecare solution can provide the Council's requirements in full: 1. Provide stability of the current service whilst completing the digital switchover and enable the Council to carry out a competitive tender process during this period. 2. Digital solution requiring no modification when Open Reach replace/switch off the analogue PSTN.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006102-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £995,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | REDCAR & CLEVELAND BOROUGH COUNCIL |
| Locality | REDCAR |
| Post town | Cleveland |
| Postcode | TS10 1RT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Redcar and Cleveland |
| Electoral ward | Coatham |
| Westminster constituency | Redcar |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BEYOND HOUSING |

## CPV Codes

### Divisions

- 35 - Security, fire-fighting, police and defence equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 35121700 - Alarm systems
- 79711000 - Alarm-monitoring services
- 85000000 - Health and social work services
- 85300000 - Social work and related services

## Release History

- 26 Feb 2024 at 13:16 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006102-2024

## Notice URLs

- http://www.redcar-cleveland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043cce. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-043cce.json.