---
title: "CITB Call Centre Call Recording Software"
ocid: "ocds-h6vhtk-043cd7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043cd7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-043cd7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-043cd7.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "CONSTRUCTION INDUSTRY TRAINING BOARD"
published: "2024-02-26"
---

# CITB Call Centre Call Recording Software

Buyer: CONSTRUCTION INDUSTRY TRAINING BOARD  
Current stage: Tender  
OCID: ocds-h6vhtk-043cd7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043cd7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-043cd7.json)

## Summary

The Construction Industry Training Board (CITB) has issued an active tender titled "CITB Call Centre Call Recording Software", valued at GBP 200,000. The procurement falls under the goods category with a focus on software package and information systems. The call recording solution is required for CITB's national contact centre to integrate with Microsoft Teams. The tender is currently in the tender stage with a deadline for submissions set for 2nd April 2024, and the award period beginning on 3rd April 2024.

This tender presents an opportunity for businesses, especially those offering call recording technology solutions, to engage with CITB and potentially secure a contract. SMEs could particularly benefit from this opportunity. Businesses interested in providing software solutions that can interact with Microsoft Teams and meet the outlined requirements would be well-suited to compete. The procurement method for this tender is an open procedure, providing a transparent and competitive process for interested bidders.

## Notice

The Construction Industry Training Board (CITB) require a call recording solution to be implemented within their national contact centre that can interact with Microsoft Teams.

### Lot Information

Lot 1

The Construction Industry Training Board (CITB) have a requirement for call recording technology that can be implemented within their national contact centre and be able to interact with Microsoft Teams. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/M758XZ4XSS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006116-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2024 |
| Submission deadline | 2 Apr 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | £200,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSTRUCTION INDUSTRY TRAINING BOARD |
| Locality | PETERBOROUGH |
| Post town | Peterborough |
| Postcode | PE2 8TY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH41 Peterborough |
| Local authority | Peterborough |
| Electoral ward | Fletton and Stanground |
| Westminster constituency | North West Cambridgeshire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Feb 2024 at 14:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006116-2024

## Notice URLs

- http://www.citb.co.uk
- https://www.delta-esourcing.com/respond/M758XZ4XSS
- https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Software-package-and-information-systems./M758XZ4XSS

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043cd7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-043cd7.json.