---
title: "PROMiS Software Support & Maintenance"
ocid: "ocds-h6vhtk-043d26"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043d26"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-043d26.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-043d26.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CROWN OFFICE AND PROCURATOR FISCAL SERVICE"
published: "2024-05-07"
---

# PROMiS Software Support & Maintenance

Buyer: CROWN OFFICE AND PROCURATOR FISCAL SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-043d26

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## Summary

The Crown Office and Procurator Fiscal Service awarded a contract for PROMiS Software Support & Maintenance to INSLAW, INC. The procurement process was initiated as a limited procedure without prior publication of a call for competition. The contract involves expertise support and maintenance of the PROMiS Case Management System and underlying database. The procurement took place in the services category within the software support services industry. The procurement stage was completed, with the contract signed on 27th February 2024.

This tender for PROMiS Software Support & Maintenance provides an opportunity for businesses with expertise in software support services to engage with the Crown Office and Procurator Fiscal Service. Companies well-versed in supporting bespoke systems and providing bug/issue resolutions would be well-suited to compete. The procurement method was an award procedure without prior publication, allowing INSLAW, INC. as the sole vendor for PROMIS Software to secure the contract. Businesses with experience in supporting critical digital systems and modernising solutions align closely with the requirements of this contract.

## Notice

Expertise support and maintenance of the bespoke PROMiS Case Management System and underlying database shema including provision of bugs/issue resolutions. This is to allow the PROMiS system to continue in an essential role in the COPFS' Case Management digital system.

### Lot Information

Lot 1

Expertise support and maintenance of the bespoke PROMiS Case Management System and underlying database shema including provision of bugs/issue resolutions. This is to allow the PROMiS system to continue in an essential role in the COPFS' Case Management digital system. It is a bespoke system, requiring knowledge and expertise of supporting the solution. Inslaw are the sole vendor for the PROMIS Software and the only company that offers support and consultancy services in the marketplace. The availability of this experienced supplier will deliver important supplier support and experience, both in terms of supporting current systems and in modernising our solutions as part of our Digital Strategy.

Options: 2 x 12month option to extend

### Procurement Information

Inslaw wrote the PROMIS system and as such are the lone suppliers

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014453-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 May 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN OFFICE AND PROCURATOR FISCAL SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1LA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSLAW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 7 May 2024 at 07:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/014453-2024
- 27 Feb 2024 at 13:30 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006262-2024

## Notice URLs

- http://www.copfs.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000759280
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00292

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043d26. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-043d26.json.