---
title: "PURCH2361 Provision of Customer Relationship Management (CRM)"
ocid: "ocds-h6vhtk-044407"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044407"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044407.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044407.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF GLASGOW"
published: "2025-03-13"
---

# PURCH2361 Provision of Customer Relationship Management (CRM)

Buyer: UNIVERSITY OF GLASGOW  
Current stage: Award  
OCID: ocds-h6vhtk-044407

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044407)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-044407.json)

## Summary

The University of Glasgow has awarded a contract for the provision of Customer Relationship Management (CRM) software development services. The procurement category for this tender falls within services for the development of CRM software. The procurement process is in the award stage, with the contract signed on 10th March 2025, and a total value of £4,390,464 GBP. The delivery of services will be in the UKM82 region. Deloitte has been selected as the supplier for this contract. Noteworthy dates include the contract award on 13th March 2025, and the completion of the procurement process through selective competitive procedure with negotiation.

This tender presents robust opportunities for business growth, particularly for those firms specialising in high-level software development services. Consulting and IT companies that have experience in managing large scale CRM implementations, especially within institutions of higher education, will find themselves well-positioned to leverage this opportunity. Companies with substantial public liability insurance, solid financial turnover, and expertise in providing transformational change through CRM solutions will be advantageous contenders in future similar tenders with significant potential for expansion into educational sectors.

## Notice

Award of PURCH2361- Provision of Customer Relationship Management (CRM).

### Lot Information

Lot 1

Award of PURCH2361- Provision of Customer Relationship Management (CRM).

Renewal: Option to extend for 2 periods of 12 months each

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009272-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Mar 2025 |
| Submission deadline | 29 Mar 2024 |
| Future notice date | Not specified |
| Award date | 10 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,390,464 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF GLASGOW |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G12 8QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Hillhead |
| Westminster constituency | Glasgow North |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 13 Mar 2025 at 15:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009272-2025
- 26 Mar 2024 at 11:45 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009780-2024
- 28 Feb 2024 at 14:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006405-2024

## Notice URLs

- http://www.gla.ac.uk/
- http://www.publiccontractsscotland.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000759367
- https://www.gla.ac.uk/myglasgow/procurementoffice/informationforsuppliers/allsuppliers/
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00108

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044407. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044407.json.