--- title: "Community Urgent Eye Services to Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board" ocid: "ocds-h6vhtk-044419" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044419" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044419.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044419.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "BATH AND NORTH EAST SOMERSET, SWINDON AND WILTSHIRE INTEGRATED CARE BOARD" published: "2025-06-25" --- # Community Urgent Eye Services to Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board Buyer: BATH AND NORTH EAST SOMERSET, SWINDON AND WILTSHIRE INTEGRATED CARE BOARD Current stage: Tender OCID: ocds-h6vhtk-044419 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044419) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-044419.json) ## Summary The Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board aimed to procure community urgent eye services through a tender process. This procurement, classified under the health services category, comprised three lots: Optometry Triage Referral Service, Community Urgent Eyecare Triage Service, and Community Urgent Eyecare Clinical Management Service. With a focus on delivering innovative health outcomes, this initiative was set within the UKK1 region, specifically Chippenham. The tender process, managed by NHS South, Central and West Commissioning Support Unit, was originally scheduled to conclude on 2 April 2024 with services commencing in October 2024. However, the most recent update indicates that the procurement process was abandoned under the Provider Selection Regime, and no contract was awarded. This tender initially presented significant opportunities for service providers in the health sector, particularly those specialising in community and ophthalmologist services. Businesses with expertise in delivering telemedicine and remote care solutions were ideally positioned to benefit, given the focus on innovative and efficient healthcare delivery pathways. Participation in such a contract could have driven business growth by establishing strong partnerships with NHS bodies, thereby expanding the service reach and enhancing organisational capabilities. Although the current process has been terminated, potential providers should monitor for future opportunities to collaborate within similar frameworks. ## Notice Bath and North East Somerset, Swindon and Wiltshire ("BSW") Integrated Care Board ("the ICB") seeks to secure a provider who has the capacity and capability to deliver community eye care services for patients registered with a GP within the BSW footprint and in line with specified requirements. It is expected that the services will work collaboratively and have a harmonious and efficient relationship to provide a safe and co-ordinated eyecare pathway. The ICB seeks to work with providers who are committed to innovation and creativity in delivering good health outcomes. The scope of this tender covers 3 lots: Lot 1: Optometry Triage Referral Service Lot 2: Community Urgent Eyecare Triage Service Lot 3: Community Urgent Eyecare Clinical Management Service Lot 1: Optometry Triage Referral Service Working with the Referral Service, the Optometry Triage Referral Service will provide registered optometrists with relevant experience to enable the efficient assessment and triage of ophthalmological referrals to secondary care. Lot 2: Community Urgent Eyecare Triage Service The Triage Service will ensure people who have eye-related signs and/or symptoms that are perceived by those presenting to need prompt assistance with their concern. Via a single point of access the Triage service will provide remote/telephone triage directing patients with signs and symptoms of recent onset urgent ocular presentations to a telemedicine consultation or arrange for a face to face assessment and Clinical Management. Lot 3: Community Urgent Eyecare Clinical Management Service The Clinical Management Service is for those who have been referred via the Triage service. Patients will be assessed, agree a management plan which may include self-care, therapeutic recommendations, referrals and signposting. Through remote/telephone triage, telemedicine and a network of community-based providers/practitioners providing face to face appointments, patients will be able to gain prompt access to an eyecare consultation and, in most cases, a care plan for the patient to either self-manage their ocular condition (with access to appropriate OTC topical medications where appropriate from Pharmacy), with advice and guidance. Telemedicine will reduce the burden on patients visiting GP surgeries, pharmacies, high street opticians and secondary care facilities physically. The use of telemedicine will mean many people can receive an eyecare consultation from their home. When telemedicine is an inappropriate mode of service delivery, patients will be signposted to a face to face appointment with a community-based practitioner or signposted to hospital ophthalmology services or A&E in the first instance. TUPE is likely to be applicable, further details can be found in the procurement documentation. The contract term for both lots will be for 3 years with an optional extension of any period up to 2 years. The maximum contract values per lot are: Lot 1: Optometry Triage Referral Service - PS85,000 per annum, giving a contract value of PS255,000 for the initial 3 year period and PS425,000 if the full extension period of 2 Year is adopted. Lot 2: Community Urgent Eyecare Triage Service - PS195,000pa giving a contract value of PS585,000 for the initial 3 year period and PS975,000 if the full extension period of 2 Year is adopted. Lot 3: Community Urgent Eyecare Clinical Management Service - PS176,000pa giving a contract value of PS528,000 for the initial 3 year period and PS880,000 if the full extension period of 2 Year is adopted. The total combined value across all lots is PS1,368,000 for the initial 3 year period and PS2,280,000 if the full extension period of 2 Year is adopted. The new service will commence on the 1st October 2024. This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner. ### Lot Information Optometry Triage Referral Service Bath and North East Somerset, Swindon and Wiltshire ("BSW") Integrated Care Board ("the ICB") seeks to secure a provider who has the capacity and capability to deliver an Optometry Triage Referral service for patients registered with a GP within BSW and in line with specified requirements. It is expected that the provider will work collaboratively and ensure a harmonious and efficient relationship to provide a safe and co-ordinated eyecare pathway. The ICB wants to work the provider who are committed to innovation and creativity in delivering good health outcomes. The Optometry Triage Referral service is intended to receive routine referrals from the BSW ICB Referral Service; triage them, and respond back to the Referral Service, such that those referrals can then be processed accordingly at the correct priority, to the appropriate provider, and with all the necessary relevant information. At times it is required to liaise with the Referral Service, and/or primary care (the referrer), and/or secondary care, and/or the BSW ICB Clinical Policies (Exceptional Funding and Prior Approvals) team. The objective of the service is to ensure that patient's are referred safely and appropriately first time to the right ophthalmology service in accordance with their needs. The contract term will be for 3 years with an optional extension of any period up to 2 years. The maximum annual budget is PS85,000 giving a maximum contract value of PS255,000 for the initial 3 year period and PS425,000 if the full extension period of 2 Year is adopted. The new service will commence on the 1st October 2024. This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner. Options: The contract period includes an optional extension of up to 24 months. Community Urgent Eyecare Triage Service Bath and North East Somerset, Swindon and Wiltshire ("BSW") Integrated Care Board ("the ICB") seeks to secure a provider who has the capacity and capability to deliver an Community Urgent Eyecare Triage service for patients registered with a GP within BSW and in line with specified requirements. It is expected that the provider will work collaboratively with the Community Urgent Eyecare Service Clinical Management to ensure a harmonious and efficient relationship to provide a safe and co-ordinated eyecare pathway. The ICB seeks to work with a provider who are committed to innovation and creativity in delivering good health outcomes. The Triage Service will ensure people who have eye-related signs and/or symptoms that are perceived by those presenting to need prompt assistance with their concern. Via a single point of access the Triage service will provide remote/telephone triage directing patients with signs and symptoms of recent onset urgent ocular presentations to a telemedicine consultation or arrange for a face to face assessment and Clinical Management. The Triage Service objectives are to: * Employ an agreed algorithm to aid triage decision making * Empower patient self-care * Direct patents who do not have urgent eyecare needs to other services * Direct patients to the most suitable further care setting/service if so required, with the appropriate level of urgency. * Improve and facilitate local access to timely care for patients with urgent eye-related presentations, reducing their need to travel to hospital for urgent eyecare. * Facilitate urgent and emergency eye referrals, where necessary, following local referral protocols, when the Clinical Management Service performer cannot manage the patient episode to completion. The contract term will be for 3 years with an optional extension of any period up to 2 years. The maximum annual budget is PS195,000 giving a contract value of PS585,000 for the initial 3 year period and PS975,000 if the full extension period of 2 Year is adopted. The new service will commence on the 1st October 2024. This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner. Options: The contract period includes an optional extension of up to 24 months. Community Urgent Eyecare Clinical Management Service Bath and North East Somerset, Swindon and Wiltshire ("BSW") Integrated Care Board ("the ICB") seeks to secure a provider who has the capacity and capability to deliver a Community Urgent Eyecare Clinical Management service for patients registered with a GP within BSW and in line with specified requirements. It is expected that the services will work collaboratively Community Urgent Eyecare Triage service to ensure a harmonious and efficient relationship to provide a safe and co-ordinated eyecare pathway. The ICB seeks to work with a provider who are committed to innovation and creativity in delivering good health outcomes. The Clinical Management Service is for those who have been referred via the Triage service. Patients will be assessed, agree a management plan which may include self-care, therapeutic recommendations, referrals and signposting. The Clinical Management Service objectives are to: * Improve local access to timely care for patients with urgent eye-related presentations, reducing their need to travel to hospital for urgent eyecare. * Provide assessment, treatment and advice by telephone and/or video. * Empower patient self-care. * Direct patents who do not have urgent eyecare needs to other services. * Direct patients to the most suitable further care setting/service if so required, with the appropriate level of urgency. * Provide F2F consultations when urgent eye care symptoms need physical assessment, and it is likely that a service performer can manage the patient episode to completion. Facilitate urgent and emergency eye referrals, where necessary, following local referral protocols when the Clinical Management Service performer cannot manage the patient episode to completion. The contract term for both lots will be for 3 years with an optional extension of any period up to 2 years. The maximum annual contract value is PS176,000 giving a contract value of PS528,000 for the initial 3 year period and PS880,000 if the full extension period of 2 The new service will commence on the 1st October 2024. This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner. Options: The contract period includes an optional extension of up to 24 months. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/035141-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Jun 2025 | | Submission deadline | 2 Apr 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,280,000 | | Lots value | £2,280,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BATH AND NORTH EAST SOMERSET, SWINDON AND WILTSHIRE INTEGRATED CARE BOARD | | Locality | CHIPPENHAM | | Post town | Swindon | | Postcode | SN15 1GG | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK72 Wiltshire | | Local authority | Wiltshire | | Electoral ward | Chippenham Monkton | | Westminster constituency | Chippenham | | Delivery location | TLK1 Gloucestershire, Wiltshire and Bristol/Bath area | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services - 85121281 - Ophthalmologist services - 85323000 - Community health services ## Release History - 25 Jun 2025 at 14:12 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035141-2025 - 28 Feb 2024 at 17:07 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006437-2024 ## Notice URLs - https://bsw.icb.nhs.uk/ - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044419. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044419.json.