--- title: "Communications/Marketing Systems for Social Media, Email Marketing and Public Relations RFI" ocid: "ocds-h6vhtk-044480" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044480" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044480.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044480.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NHS BUSINESS SERVICES AUTHORITY" published: "2024-03-01" --- # Communications/Marketing Systems for Social Media, Email Marketing and Public Relations RFI Buyer: NHS BUSINESS SERVICES AUTHORITY Current stage: Planning OCID: ocds-h6vhtk-044480 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044480) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-044480.json) ## Summary The NHS Business Services Authority is planning a procurement process for communications/marketing systems focusing on social media, email marketing, and public relations. This Request for Information (RFI) aims to explore potential services to meet their needs, intending to renew three contracts by June 2024. The deadline for responses is Friday 15th March 2024 at 12:00 midday. The procurement stage is in the planning phase, and the main procurement category is services under the industry category of software-related services. This tender by the NHS Business Services Authority presents an opportunity for businesses in the IT services, software development, and public relations management sectors. Companies offering multimedia and IT software packages may find this tender suitable. Interested businesses should participate via Atamis, providing concise responses by the deadline for a chance to inform the future sourcing strategy of NHSBSA. This tender aims to establish potential service options for communication and marketing needs, creating growth opportunities for businesses offering innovative solutions in this domain. ## Notice Request for Information (RFI) to identify potential communications and marketing systems for social media, email marketing and public relations. ### Lot Information Lot 1 The NHSBSA's Communications and Marketing Team is divided into four sub-teams: * Media and Campaigns * Internal Communications and Engagement * Marketing and Events * Strategic Engagement Their purpose is to deliver best in class public service communications that support the delivery of the NHSBSA's strategic goals, enable the effective and efficient operation of our services and improve the health of the nation. The Communications and Marketing Team currently has three contracts in place to ensure these services are met.: 1. Social media management software 2. Marketing automation and email marketing platform 3. Media monitoring service. All three services are required to be renewed during 2024, with an earliest start date of 28th June 2024 to ensure service continuity. Ahead of these contract expiries, the NHSBSA is looking for information regarding potential services that could meet our requirements. We are looking to establish if our needs can be met via a different approach, e.g. one single system as opposed to multi-system approach. We have already explored how Microsoft Dyanmics365 Marketing could be used to meet these specific needs. However, this has been deemed not to be a suitable solution at this stage, due to the limited scale of this requirement. About NHSBSA: The NHSBSA is a national organisation providing a broad range of business services that support the wider NHS. Further information on our extensive service portfolio can be found at: https://www.nhsbsa.nhs.uk/about-us. Additional information: How to Participate * Submissions must be via Atamis (https://atamis-1928.my.site.com/s/Welcome). Any questions can be submitted via the 'Message Centre'. * Provide a response to each of the questions detailed in Appendix 1 (Questions). * This should be in the format of concise written responses and any other information that you feel may be useful to us. * We do not intend for this RFI exercise to be too onerous to respond to. Hence, the amount of information you wish to provide is left to your discretion. * We may seek further clarification on your RFI response which will be communicated via the Atamis 'Message Centre'. * The output from this RFI will be used to inform our future sourcing strategy. * The deadline for responses is Friday 15th March 2024 at 12:00 midday. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/006608-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Mar 2024 | | Submission deadline | Not specified | | Future notice date | 1 Mar 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS BUSINESS SERVICES AUTHORITY | | Locality | NEWCASTLE UPON TYNE | | Post town | Newcastle upon Tyne | | Postcode | NE15 8NY | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Newcastle upon Tyne | | Electoral ward | Lemington | | Westminster constituency | Newcastle upon Tyne Central and West | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48517000 - IT software package - 48520000 - Multimedia software package - 72000000 - IT services: consulting, software development, Internet and support - 72260000 - Software-related services - 79416100 - Public relations management services ## Release History - 1 Mar 2024 at 08:17 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006608-2024 ## Notice URLs - https://atamis-1928.my.site.com/s/Welcome - https://health-family.force.com/s/Welcome - https://www.nhsbsa.nhs.uk/ - https://www.nhsbsa.nhs.uk/about-us ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044480. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044480.json.