---
title: "Telecare Digital Alarm Receiving Centre (ARC)"
ocid: "ocds-h6vhtk-0444e4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0444e4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0444e4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0444e4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DUDLEY METROPOLITAN BOROUGH COUNCIL"
published: "2024-07-23"
---

# Telecare Digital Alarm Receiving Centre (ARC)

Buyer: DUDLEY METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0444e4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0444e4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0444e4.json)

## Summary

Dudley Metropolitan Borough Council is in the process of procuring a Telecare Digital Alarm Receiving Centre (ARC). The procurement, categorized under Software package and information systems, is aimed at acquiring a digital alarm receiving centre capable of handling both analogue and digital calls. This open procedure, tagged under the goods category, includes a single lot and has seen its award phase completed. The associated contract, valued at £476,000 and signed on 29 May 2024, is active with E.Novation UK Limited as the designated supplier. The procurement location is specified as UKG36, with pertinent activities and compliance details available in the procurement documents and FTSN (Find a Tender Service Notice).

This tender presents significant opportunities for businesses operating within the software and information systems sector, particularly those specialising in telecare solutions. It is tailored for enterprises capable of delivering high-quality, integrated digital and analogue communication systems, making it an excellent fit for technology firms, especially SMEs looking to expand through public sector contracts. The open procurement method ensures transparency and equal opportunity, encouraging a competitive landscape where innovative solutions and value propositions can lead to substantial business growth. Engaging with such public contracts not only provides financial benefits but also enhances credibility and market presence.

## Notice

The Council is seeking to procure a digital alarm receiving centre that is capable of receiving both analogue and digital calls as set out in the FTSN and the Specification at Appendix 5 (Specification) and the procurement documents.

### Lot Information

Lot 1

The Council is seeking to procure a digital alarm receiving centre that is capable of receiving both analogue and digital calls as set out in the FTSN and the Specification at Appendix 5 (Specification) and the procurement documents. Additional information: award notice

Renewal: +1+1+1 year extension options available (up to a maximum of an additional 3 years)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022800-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2024 |
| Submission deadline | 2 Apr 2024 |
| Future notice date | Not specified |
| Award date | 28 May 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | £300,000 |
| Awards value | Not specified |
| Contracts value | £476,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DUDLEY METROPOLITAN BOROUGH COUNCIL |
| Locality | DUDLEY |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLG36 Dudley |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | E.NOVATION |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 Jul 2024 at 10:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022800-2024
- 1 Mar 2024 at 17:56 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006747-2024

## Notice URLs

- https://in-tendhost.co.uk/blackcountryportal/aspx/Tenders/Current

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0444e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0444e4.json.