---
title: "Scotland's Domestic Abuse and Forced Marriage Helpline"
ocid: "ocds-h6vhtk-044512"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044512"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044512.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044512.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2024-08-09"
---

# Scotland's Domestic Abuse and Forced Marriage Helpline

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-h6vhtk-044512

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044512)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-044512.json)

## Summary

The Scottish Government, representing the Scottish Ministers, has awarded a contract for the operation and management of Scotland’s Domestic Abuse and Forced Marriage Helpline, classified under the "Call centre" industry category. This tender, identified by the ID CASE/662300, saw the award stage completed on 9th August 2024, with the contract valued at approximately £3,318,833.71 and signed on 10th July 2024. The awarded organisation, Scottish Women's Aid, will deliver a 24/7 support service throughout Scotland for those impacted by domestic abuse and forced marriage. The procurement process was conducted as an open procedure and covered by the GPA.

This contract presents significant opportunities for businesses specialising in call centre operations, particularly those with a focus on health, social care, or community services. Firms with expertise in delivering continuous, high-quality support services, and those compliant with strict cyber security and fair work standards, are well-positioned to compete. SMEs with a proven track record in similar services, such as crisis helplines or advisory services, can leverage this tender to expand their service offerings and enhance their market presence in the public sector. The contract also allows for potential extensions, offering long-term business growth prospects.

## Notice

The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.

### Lot Information

Lot 1

The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Options: The contract may be extended, at the sole discretion of Scottish Ministers by three twelve-month periods, to a date falling no later than 31 March 2029.

Renewal: The contract may be extended, at the sole discretion of Scottish Ministers by three twelve-month periods, to a date falling no later than 31 March 2029.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025141-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2024 |
| Submission deadline | 7 May 2024 |
| Future notice date | 19 Mar 2024 |
| Award date | 9 Jul 2024 |
| Contract period | 2 Jun 2024 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,318,833 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH6 6QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SCOTTISH WOMEN'S AID |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 9 Aug 2024 at 07:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/025141-2024
- 8 Apr 2024 at 15:07 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011318-2024
- 5 Apr 2024 at 15:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011168-2024
- 5 Apr 2024 at 10:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011082-2024
- 4 Mar 2024 at 11:23 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006809-2024

## Notice URLs

- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000763085
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044512. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044512.json.