---
title: "Provision of Maintenance Services for Station Information and Security Systems (SISS)"
ocid: "ocds-h6vhtk-04451d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04451d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04451d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04451d.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "FIRST MTR SOUTH WESTERN TRAINS LIMITED"
published: "2024-07-23"
---

# Provision of Maintenance Services for Station Information and Security Systems (SISS)

Buyer: FIRST MTR SOUTH WESTERN TRAINS LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-04451d

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## Summary

FIRST MTR SOUTH WESTERN TRAINS LIMITED is seeking a service provider for the provision of Maintenance Services for Station Information and Security Systems (SISS) across their extensive network, which includes 184 stations and several depots. This procurement process pertains to "Repair and maintenance services" under the CPV code 50000000. The procurement is currently in the 'Tender' stage, having recently updated the contract notice publication date to November 2024. The contract aims to secure comprehensive maintenance for a wide range of SISS assets, including customer information systems, video surveillance, public address, and help point systems. The key date to note is the estimated contract notice publication date of 18 November 2024, with services expected to commence shortly thereafter across the UK.

This tender offers substantial opportunities for companies specialising in maintenance and repair services, particularly those with a strong background in handling complex, integrated systems in a highly regulated environment. Businesses with expertise in ISO 55001 compliance, asset condition verification, and supplementary project works will find this project particularly suited to their capabilities. Additionally, firms capable of providing robust customer support and management of the communication infrastructure will be well-positioned to benefit from this procurement. The contract, initially set for three years with a possible extension of up to two years, presents a significant growth opportunity for companies aiming to expand their footprint in the railway services sector.

## Notice

SWR are seeking to identify a service provider for the provision of SISS maintenance (preventative and corrective) at all leased premises on the SWR network, alongside associated activities such as reporting and provision of a customer help desk - together the "Support Services". South Western Railway (SWR) has an extensive Station Information & Security Systems (SISS) estate deployed across 184 stations (and multiple depots), providing business critical services to customers and staff including but not limited to: 1) Customer information and public address systems at stations 2) Video surveillance systems at stations, in control rooms and at some train depots 3) Concentrators and clocks in train depots 4) Staff information systems at stations 5) Help Point systems at stations and in control rooms 6) Driver late notice screens in traincrew depots 7) Clocks in traincrew depots 8) Guards assisted dispatch CCTV at stations 9) Body Worn Video Dock Controller and LAN infrastructure 10) Planned General Inspections within dedicated SISS comms rooms SWR are looking to implement a maintenance and repair regime to ensure the SISS assets are maintained in accordance with relevant standards, and are repaired by suitably qualified engineers to ensure they achieve their expected lifecycle. This will ensure that all SISS assets are working seamlessly and fully integrated to ensure that there is an ongoing availability of the overall systems to the Customer. Video surveillance systems will be fully operational for the purpose of crime prevention, security, and public safety whilst the customer information, public address and help point systems will be available to ensure our customers always receive real-time information and can call for assistance. Furthermore our remote access systems will be available so that Customers have access to facilities at unstaffed stations. Operational systems such as concentrators and clocks in train depots, Driver late notice screens in traincrew depots and Guards assisted dispatch CCTV at stations, will be maintained to a high standard to ensure that SWR can run a safe and punctual railway in line with its license conditions/obligations with the Office of Rail and Road (ORR). The successful provider shall ensure these assets are maintained in line with relevant Network Rail and Industry Standards along with SWR requirements, ensuring that sufficient contract management resources are employed. In addition, the successful provider shall have experience and capability of ISO 55001 interface/compliance/management, asset condition verification surveys, supplementary project and NR works/services, SISS renewal delivery and management of assets against industry Asset Management Plans. In a very regulated industry it is imperative that we can deliver our safety commitments in line with the associated risks and provide the necessary evidence in a format which is immediately accessible.

### Lot Information

Lot 1

Procurement for the maintenance and repair services of SISS assets including (but not limited to) the following: 1) Customer information and public address systems at stations 2) Video surveillance systems at stations, in control rooms and at some train depots 3) Concentrators and clocks in train depots 4) Staff information systems at stations 5) Help Point systems at stations and in control rooms 6) Driver late notice screens in traincrew depots 7) Clocks in traincrew depots 8) Guards assisted dispatch CCTV at stations 9) Body Worn Video Dock Controller and LAN infrastructure 10) Planned General Inspections within dedicated SISS comms rooms The services are required across all of South Western railways' 184 stations and multiple depots within their estate. The Contract is expected to be let for an initial period of 3 years, with the optional extension of up to 2 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022784-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2024 |
| Submission deadline | Not specified |
| Future notice date | 5 May 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIRST MTR SOUTH WESTERN TRAINS LIMITED |
| Locality | LONDON |
| Post town | West London |
| Postcode | W2 1AF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Hyde Park |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50000000 - Repair and maintenance services

## Release History

- 23 Jul 2024 at 08:47 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022784-2024
- 4 Mar 2024 at 12:07 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006823-2024

## Notice URLs

- http://www.southwesternrailway.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04451d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04451d.json.