---
title: "Digital Emergency Call and Resident Communications System"
ocid: "ocds-h6vhtk-04452f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04452f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04452f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04452f.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "HOUSING 21"
published: "2024-03-04"
---

# Digital Emergency Call and Resident Communications System

Buyer: HOUSING 21  
Current stage: Planning  
OCID: ocds-h6vhtk-04452f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04452f.json)

## Summary

The public procurement process for the contracting opportunity titled "Digital Emergency Call and Resident Communications System" is currently in the planning stage. Housing 21, a contracting authority based in Birmingham, United Kingdom, is looking to engage experienced providers in the repair and maintenance services of medical equipment sector. The procurement process involves a market engagement exercise aiming to finalise the specification for a future procurement, with an expected tender commencement around end April 2024-May 2024. Key dates include information submission deadline by March 25th, 2024, and equipment demonstration invitations on April 10th and 11th, 2024 in Birmingham.

This procurement opportunity by Housing 21 offers business growth potential for providers offering Digital Emergency Call and Resident Communications Systems in the medical equipment repair and maintenance sector. Businesses well-suited to compete are those providing equipment examples that enhance resident and staff communication experience. The tender includes requirements such as compatibility with digital Alarm Receiving Centres, sub 5-second call connection times, zoning for accurate location tracking, interlink with fire detection systems, and central management systems. Providers participating in the exercise will have an opportunity to showcase innovation and contribute to the future procurement specification.

## Notice

Housing 21 wishes to use this PIN to attract experienced and capable providers that provide Digital Emergency Call and Resident Communications Systems, to join in a market engagement exercise. The engagement exercise objective is to create opportunity to share equipment examples and innovation in this area with a view to assisting Housing 21 to progress its specification to a concluding form to be used in a future procurement . A brief short description of the procurement specification in mind , is set out in Section II.2.4. of this notice Additional information Link : https://www.housing21.org.uk/ Providers who choose to participate in this exercise should in the first instance email david.mayes@housing21.org.uk explaining brief information about their company, digital supply equipment and previous contract success that have benefitted residents who residents and Extra Care by Midday on March 25th 2024 Information submitted, may be viewed for planning purposes only or if required, followed by Housing 21 invitations to present equipment demonstrations on the 10th and 11th April 2024 in the Birmingham area ( Dates may be subject to change ) Guidance for Providers-This is NOT a tender. Information submitted will not be scored Aspirational future tender commencement Approximately end April 2024-May 2024

### Lot Information

Lot 1

Housing 21 are excited about the future innovation of Digital Emergency Call and Resident Communications Systems-hence this market engagement exercise System minimum requirement examples Housing 21 are interested in include residents accessing a digital capability to exchange communication functionalities that can both enhance the experience of residents and staff Key functions required include the following : Compatibility with digital Alarm Receiving Centres that are compatible to a BS 8521/2 standard; Simultaneous calls; Sub 5 second call connection time to the ARC; Pendant network should offer zoning for a more accurate location; Door entry panel to the main entrance to provide 2-way audio to the resident apartment speech units and to the Scheme Manager's phone; An interlink to the existing Part 6 domestic fire detection as well as the fire panel; A central management system is required to enable the Scheme Manager to manage the system onsite; and Peripheral devices such as activity monitors, bed sensors. Instruction how to submit information is set out above in II.1.4. Thank you for taking the time to participate in this market engagement exercise.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006852-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2024 |
| Submission deadline | Not specified |
| Future notice date | 4 Mar 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING 21 |
| Locality | UK-UK-BIRMINGHAM: BUILDING COMPLETION WORK.: GROUN |
| Post town | Birmingham |
| Postcode | B16 8TP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50421000 - Repair and maintenance services of medical equipment

## Release History

- 4 Mar 2024 at 14:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006852-2024

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=845604148
- https://www.housing21.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04452f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04452f.json.