---
title: "Welfare and Falls Rapid Response Service"
ocid: "ocds-h6vhtk-04454d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04454d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04454d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04454d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HYWEL DDA HEALTH BOARD"
published: "2024-07-10"
---

# Welfare and Falls Rapid Response Service

Buyer: HYWEL DDA HEALTH BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-04454d

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## Summary

Hywel Dda Health Board is seeking suppliers for the "Welfare and Falls Rapid Response Service" in the Health services industry category. This procurement process, conducted as an open procedure, is at the award stage. The service covers the Pembrokeshire area and aims to provide rapid response assistance to individuals with urgent needs, focusing on reducing demand on Emergency Medical Services. The contract, valued at £354,388 GBP, was awarded to St John Ambulance Cymru. The key contact for this tender is Teifion Cole, reachable at teifion.cole@wales.nhs.uk.

This opportunity is suitable for businesses providing health and medical services, particularly those experienced in emergency response or patient care. Suppliers offering rapid medical assistance, support for falls and welfare incidents, and who can collaborate with existing healthcare services are well-suited to compete. Businesses interested in expanding their operations within the Pembrokeshire area and aligning with the goals of reducing unnecessary hospital conveyances and emergency service demands should consider bidding for this contract.

## Notice

Hywel Dda University Health Board (HDUHB) commissions the Welfare and Falls Rapid Response Service for those residing in the Pembrokeshire area. This service will respond to incidents to assess and assist people including the provision of a limited clinical response where people have urgent needs, and, following assessment, summon an appropriate medical response if needed and is focused on reducing demand on Emergency Medical Services to release these resources for a more appropriate acuity of call.

### Lot Information

Lot 1

Hywel Dda University Health Board (HDUHB) commissions the Welfare and Falls Rapid Response Service for those residing in the Pembrokeshire area. This service will respond to incidents to assess and assist people including the provision of a limited clinical response where people have urgent needs, and, following assessment, summon an appropriate medical response if needed and is focused on reducing demand on Emergency Medical Services to release these resources for a more appropriate acuity of call. Currently, within Pembrokeshire, there are very limited falls and lifeline/welfare response pathways, which means that for Pembrokeshire currently, if a person has fallen, the primary route for support is to call 999, and the Level one (1) Falls Response will be deployed, if available. With limited lifeline response available, the default is often to call emergency services for these individuals. The aim of the Welfare and Falls Rapid Response Service is to support people to remain safely at home and reduce the demand on emergency services to respond to non-injurious Falls and Welfare calls, and through the provision of a rapid response service, to prevent unnecessary conveyance to hospital through long lies following a fall. This is not an emergency response service and will not take the place of Ambulance or other emergency medical services, however, the staff should be trained and able to deal with minor clinical incidents, should they arise, as detailed in the Specifications below. This service will work collaboratively alongside the Rapid Transport Service, Short-term Support at Home for Adults and Home Adaptations to Support Hospital Discharge Services in the Pembrokeshire area to provide information, advice, and assistance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021016-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jul 2024 |
| Submission deadline | 15 Apr 2024 |
| Future notice date | Not specified |
| Award date | 9 Jul 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £354,388 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HYWEL DDA HEALTH BOARD |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 3BB |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Carmarthen Town West |
| Westminster constituency | Caerfyrddin |
| Delivery location | TLL14 South West Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ST JOHN AMBULANCE CYMRU |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services
- 85112000 - Hospital support services
- 85140000 - Miscellaneous health services

## Release History

- 10 Jul 2024 at 09:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/021016-2024
- 4 Mar 2024 at 16:44 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006899-2024

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://etenderwales.bravosolution.co.uk/home.html
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04454d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04454d.json.