---
title: "Out of Hours Call Handling Service"
ocid: "ocds-h6vhtk-04468f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04468f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04468f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04468f.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "OLDHAM COUNCIL"
published: "2024-03-07"
---

# Out of Hours Call Handling Service

Buyer: OLDHAM COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-04468f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04468f.json)

## Summary

The Oldham Council is seeking a provider to operate an out-of-hours call handling service for temporary accommodation queries. The service is essential due to the increasing demand for temporary accommodation and support services. The contract value is £240,000GBP, with a contract period of 720 days and an optional 12-month extension. The tender deadline is 10th April 2024, with submission via electronic means. The procurement process is in the tender stage, offering opportunities for service providers in the accommodation management industry.

This tender from Oldham Council presents a growth opportunity for businesses providing accommodation management services. The selection criteria focus on quality and social value, in addition to pricing. Businesses with experience in emergency call handling services and wrap-around support are well-suited to compete for this contract. The competitive process, open to all interested parties, aims to ensure the provision of high-quality services to meet the community's needs for 24/7 support related to homelessness and temporary accommodation queries.

## Notice

Oldham Council require a Provider to operate the out of hours statutory service for temporary accommodation queries. The Council are currently facing a housing crisis with the demand significantly increasing for temporary accommodation and wrap around support services increasing. The support currently provided by the Council covers 'normal working' hours however access to support and advice is required 24 hours, 7 days a week, 365 days a year.

### Lot Information

Lot 1

Oldham Council require a Provider to operate the out of hours statutory service for temporary accommodation queries. The Council are currently facing a housing crisis with the demand significantly increasing for temporary accommodation and wrap around support services increasing. The support currently provided by the Council covers 'normal working' hours however access to support and advice is required 24 hours, 7 days a week, 365 days a year. The out of hours service is a telephone-based service, where residents who need emergency help and support with regards to homelessness outside of usual office hours (Mon - Fri 9am - 5pm) can telephone the dedicated number. The out of hours service operates from 5pm to 9am Monday - Thursday and from 5pm Friday - 9am Monday. Please note the service operates 24 hours through Saturday and Sunday and bank holidays. This totals 106 hours per week not including bank holidays, the number of bank holiday hours totals 192 per annum. This opportunity has been advertised on the Chest portal and any queries must be raised via the portal.

Renewal: The contract is for an initial 12 month period with an optional 12 month extension period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007415-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Mar 2024 |
| Submission deadline | 10 Apr 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | £240,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OLDHAM COUNCIL |
| Locality | OLDHAM |
| Post town | Oldham |
| Postcode | OL1 1UT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD37 Greater Manchester North East |
| Local authority | Oldham |
| Electoral ward | Coldhurst |
| Westminster constituency | Oldham West, Chadderton and Royton |
| Delivery location | TLD37 Greater Manchester North East |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98341100 - Accommodation management services

## Release History

- 7 Mar 2024 at 16:35 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007415-2024

## Notice URLs

- http://www.oldham.gov.uk/
- https://www.the-chest.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04468f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04468f.json.