---
title: "Student Assistance Programme (March 2024)"
ocid: "ocds-h6vhtk-0447f6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0447f6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0447f6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0447f6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF HERTFORDSHIRE HIGHER EDUCATION CORPORATION"
published: "2024-11-26"
---

# Student Assistance Programme (March 2024)

Buyer: UNIVERSITY OF HERTFORDSHIRE HIGHER EDUCATION CORPORATION  
Current stage: Award  
OCID: ocds-h6vhtk-0447f6

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## Summary

The University of Hertfordshire is conducting an open procurement process for a "Student Assistance Programme (March 2024)," categorized under company health services (CPV code 85147000). The procurement is in the contract award stage, with the tender now complete. People Asset Management Ltd has been awarded the contract, valued at £210,000, and it will support the wellbeing of approximately 30,000 students. The contract period is up to three years, with annual renewal based on satisfactory performance. This process began in March 2024, with the contract signed on 21 November 2024. The primary location for these services will be in the UKH23 region (Hatfield, UK).

This tender presents substantial opportunities for companies with expertise in providing comprehensive health and wellbeing services, particularly those capable of offering around-the-clock support via various platforms (telephone, online, face-to-face). The range of services includes counselling, legal and medical advice, and access to digital wellbeing resources. SMEs with robust capabilities in mental health support, medical information dissemination, and multi-lingual counselling services are well-positioned to benefit from participating in such tenders. Effective supplier performance could lead to long-term business growth through annual contract renewals and potential expansion of service offerings during the contract term.

## Notice

The University of Hertfordshire is conducting a tender exercise in order to set up a contract with the successful bidder for the provision of a Student Assistance Programme to support students' wellbeing.It is anticipated that the contract will be awarded for a contract duration of up to three (3) years subject on satisfactory performance. The contract will be reviewed by the University on the annual yearly renewal to assess supplier performance and its requirements. If satisfactory, with agreement by both parties, then the contract will continue an annual basis up to a maximum of three (3) years. All the Universities Policies and Regulations relating to information, security, data management, systems and services, will apply to all contracts resulting from this tender.

### Lot Information

Lot 1

The University is sourcing a supplier to provide a Student Assistance Programme. This service will be provided to an estimated 30 000 students within the University. The services within the Student Assistance Programme are listed below:- Comprehensive 24/7 in the moment support over telephone/ online platforms, offering practical information and emotional support including (but not limited to):- Counselling and emotional support:- Family issues- Bereavement- Trauma- Relationship issues- Stress related conditions- Tax information- Money management and debt support- Personal legal information- Medical information (available Monday to Friday, between 9 am and 5 pm).- Up to six structured telephone/online counselling sessions, per issue per student.- Up to six face-to-face counselling sessions, per issue per student.- Online health and wellbeing portal which provides access to extensive well being resources including videos and webinars.- Access to a mobile app, which provides a wealth or resources including mood trackers, mini health checks, four week plans and direct access to the Student Assistance Programme.- Electronic Management information accessible by the University and upon request.- Electronic promotional materials with hard copy available upon request.- Monthly wellbeing newsletter.- Counsellors available that speak different languages.- CBT Courses for University Students.- Affiliate Counsellors available upon request.- Robust assessment and referral process.- Robust risk escalation and referral process.- Account Manager, Clinical Lead and Customer support staff.- Online 'live chat' facility.- Scope to provide phone/online support to students outside of the UK.- Clinical discussions regarding referrals where required by the University's Student Wellbeing clinical leads.Note: additional services may be added during the contract duration.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038173-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Nov 2024 |
| Submission deadline | 12 Apr 2024 |
| Future notice date | Not specified |
| Award date | 21 Nov 2024 |
| Contract period | Not specified |
| Recurrence | 3 years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | £300,000 |
| Awards value | Not specified |
| Contracts value | £210,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF HERTFORDSHIRE HIGHER EDUCATION CORPORATION |
| Locality | HATFIELD |
| Post town | St Albans |
| Postcode | AL10 8NE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Hatfield Central |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | TLH23 Hertfordshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PEOPLE ASSET MANAGEMENT |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85100000 - Health services
- 85147000 - Company health services

## Release History

- 26 Nov 2024 at 14:13 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/038173-2024
- 13 Mar 2024 at 09:54 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007956-2024

## Notice URLs

- https://www.in-tendhost.co.uk/universityofhertfordshire/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0447f6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0447f6.json.