--- title: "Provision of Ticketless Travel Surveys - XC Trains Limited (XC)" ocid: "ocds-h6vhtk-044848" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044848" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044848.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044848.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "XC TRAINS LIMITED" published: "2024-03-13" --- # Provision of Ticketless Travel Surveys - XC Trains Limited (XC) Buyer: XC TRAINS LIMITED Current stage: Tender OCID: ocds-h6vhtk-044848 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044848) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-044848.json) ## Summary The XC Trains Limited (XC) is looking for a partner to provide ticketless travel surveys in the UK rail industry. The tender involves conducting surveys onboard CrossCountry services across Great Britain, requiring 25,000 survey responses per fieldwork. The contract period is from August 1, 2024, to October 15, 2027. The submission deadline for this tender is April 12, 2024, with the award period starting on May 15, 2024. This opportunity can benefit businesses with experience in market research services, particularly in the UK rail sector. Companies adept at conducting survey services and working within the railway industry have the potential to secure this contract with XC Trains Limited. The procurement stage is currently active, offering a chance for suitable businesses to participate in the open procedure and showcase their capabilities to fulfil the survey requirements outlined by XC Trains Limited. ## Notice XC Trains Limited (XC) are looking for a partner with experience of providing similar services in the UK rail industry to provide ticketless travel surveys to establish the ticketless travel rate across the CrossCountry network. ### Lot Information Lot 1 XC Trains Limited (CrossCountry) will be conducting a tender for the provision of a ticketless travel survey supplier to establish the ticketless travel rate across the CrossCountry network. CrossCountry are required to conduct 4 surveys each year, as stipulated by CrossCountry, with the first round of surveys being required to be completed by 14th September 2024 Due to CrossCountry's National Rail Contract requirements and need for swift implementation, CrossCountry is seeking to appoint a supplier who is experienced in the UK Rail market in delivering the services it seeks, namely the supplier must have experience of and be able to deliver the following: - Surveys must be conducted on-board CrossCountry services and must cover a representative sample of all the routes operated by CrossCountry across Great Britain. Each of the routes should be repeated, as necessary, to gather the required number of samples for each service group or route during each survey round. CrossCountry require a minimum of 25,000 survey responses to be undertaken during each piece of fieldwork. - Surveys will be completed by a team of suitably trained surveyors who, for safety reasons, will work in pairs at all times, although surveyors are permitted to survey passengers on an individual basis. - Both individuals will be surveyors and no CrossCountry staff will be involved in the survey process. The contractor will create a suitable shift plan to share with the surveyors outlining what services to board and where they should alight. Shifts will combine peak and off-peak services. Surveys at the weekend are also required, which will comprise of full day shifts with a roughly even distribution between Saturdays and Sundays. - Surveyors should be equipped with MOVie (or equivalent) readers for smartcards (or equivalent smart ticket media), to validate tickets on flows where a type of smart ticket media is in operation. - Prior to the delivery of each survey, the contractor must devise a survey script and share with CrossCountry to ensure all requirements for the survey are covered. - Following the completion of the survey, the supplier should provide CrossCountry with a detailed report with the findings as well as the full dataset of survey results. To request to participate in this procurement please email: ttstender.admin@crosscountrytrains.co.uk Renewal: Details of this will be shared in the main tender document. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/008086-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Mar 2024 | | Submission deadline | 12 Apr 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2024 - 15 Oct 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | XC TRAINS LIMITED | | Locality | SUNDERLAND | | Post town | Sunderland | | Postcode | SR3 3XP | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC44 Sunderland | | Local authority | Sunderland | | Electoral ward | Doxford | | Westminster constituency | Houghton and Sunderland South | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLK South West (England), TLL Wales, TLM Scotland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services - 79311200 - Survey conduction services ## Release History - 13 Mar 2024 at 16:31 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008086-2024 ## Notice URLs - http://www.crosscountrytrains.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044848. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044848.json.