---
title: "Telephony"
ocid: "ocds-h6vhtk-044862"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044862"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044862.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044862.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "OFCOM"
published: "2024-03-14"
---

# Telephony

Buyer: OFCOM  
Current stage: Planning  
OCID: ocds-h6vhtk-044862

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044862)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-044862.json)

## Summary

Ofcom, a UK communications regulator, is planning a Telephony Contact Centre Solution procurement exercise. The procurement will be undertaken using either the Open or Restricted Procedure in line with the Public Contracts Directive. The deadline for submission is 12 noon on Friday, 12th April 2024. This opportunity aims to engage experienced Contact Centre Providers for the provision of resilient, secure telephony services with various functionalities.

This new procurement opportunity by Ofcom seeks to engage service providers for a Telephony Contact Centre Solution. Businesses well-suited to compete include experienced Contact Centre Providers with expertise in call recording, routing, transcription, and AI technology. The market engagement exercise will support Ofcom in building the business case, requirements, and timeline for the project, offering opportunities for growth and collaboration in the telephony services sector.

## Notice

Ofcom is running a market engagement exercise to discuss the Contact Centre Solutions. Ofcom is looking to engage with experienced Contact Centre Providers to help feed into the planning of procurement and contract for our future telephony services. Ofcom will procure a telephony solution that is resilient, secure, has call recording, call recording storage, retrieval, call routing, transcription capability, supervisor functionality including real time and historical reporting, real time wallboards and dashboards. Through this market engagement Ofcom is seeking to understand. * The different solutions available. * Developments in the marketplace since we last went out to tender. * How best to use AI technology in the delivery of our service. * Best practice in service management in this sector. * The impact of separating SIP trunking and contact centre elements of the contract. * Implementation and transition, integration timelines. * An understanding of cost models and implementation costs. For further information please contact us as per the instructions in this document.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008121-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2024 |
| Submission deadline | Not specified |
| Future notice date | 13 Mar 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32543000 - Telephone switchboards
- 64215000 - IP telephone services
- 79512000 - Call centre

## Release History

- 14 Mar 2024 at 10:16 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/008121-2024

## Notice URLs

- http://www.ofcom.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044862. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044862.json.