---
title: "Provision of Integrated Urgent Care (IUC) in Cambridgeshire and Peterborough"
ocid: "ocds-h6vhtk-0448be"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0448be"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0448be.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0448be.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD"
published: "2025-03-21"
---

# Provision of Integrated Urgent Care (IUC) in Cambridgeshire and Peterborough

Buyer: NHS CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-0448be

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## Summary

NHS Cambridgeshire and Peterborough Integrated Care Board (ICB) has initiated a competitive tender for the provision of Integrated Urgent Care (IUC) services in Cambridgeshire and Peterborough. This procurement process is under the Health Care Services (Provider Selection Regime) Regulations 2023, with a contract start date of 1st October 2025 and a duration of three years, extendable by up to two additional years. The services, classified under the health services category, include NHS 111 call handling, a 24/7 Clinical Assessment Service (CAS), and Out of Hours Primary Care Access. The procurement aims to ensure high-quality urgent care services, aligning with values, rights, obligations, and patient expectations as described in the NHS Constitution. Interested parties must submit their bids by 12:00 noon on 15th November 2024.

This tender presents a significant opportunity for businesses involved in healthcare services, telecommunication services, call centres, and guidance services. Companies with expertise in providing integrated, sustainable, and high-quality urgent care can significantly benefit from this contract, valued up to £107,221,864 for the entire duration. Businesses that can demonstrate strong technical and professional capabilities, economic stability, and experience in handling such services are well-suited to compete. Additionally, this re-commissioning process encourages the involvement of innovative service models, which can attract new providers and support business growth in the healthcare sector.

## Notice

The ICB is committed to the provision of a high-quality IUC by offering the following services:
* NHS 111 call handling,
* 24/7 Clinical Assessment Service (CAS),
* Out of Hours Primary Care Access.
* These may be delivered through a single provider model or a lead provider model.
* The IUC service(s) will meet the values, rights, obligations and expectations of patients as
set out in the NHS Constitution.

### Lot Information

Lot 1

The ICB is committed to the provision of a high-quality IUC by offering the following services:
* NHS 111 call handling,
* 24/7 Clinical Assessment Service (CAS),
* Out of Hours Primary Care Access.
* These may be delivered through a single provider model or a lead provider model.
* The IUC service(s) will meet the values, rights, obligations and expectations of patients as set out in the NHS Constitution.

Aims and objectives of the service:
The IUC service is required to be sustainable, based on a service model that is clinically and commercially robust, that can attract and retain suitably qualified competent practitioners, which can be integrated with other services. The service will meet both the National Integrated Urgent Care Specification and the Cambridgeshire and Peterborough Integrated Urgent Care Specification to deliver a flexible service that can transform to meet the local and national requirements, to a high standard.
NHS 111 call handling: this IUC service shall be provided using the components of telephony via NHS 111 24/7, 365/6 days a year. The telephony service will deliver a 'consult and complete' model of care via the provision of health advice, based on algorithmic clinical assessment.
24/7 Clinical Assessment Service, (CAS): the CAS will provide clinical assessment to patients who require further clinical validation and clinical assessments, this includes for 111 and 999 high acuity disposition validations from the NHS111 call handling function, Primary Care Dispositions and direct booking validations. The CAS will direct patients to the appropriate healthcare, direct booking or referrals, be the Trusted Assessor, work closely with the ICS Unscheduled Community Care Co-ordination Hub (or equivalent) and Same Day Emergency Care Services, to support patients being cared for by the most appropriate service, only attending ED or dispatching an ambulance, when appropriate.
Out of Hours Primary Care Access: During the Out of Hours periods, a Primary Care level service that provides clinical telephony assessments, operating within the CAS, and face to face consultation to treat all registered and temporarily resident patients and those visitors calling NHS 111. For more detail, consult the service specification in the tender documentation.

This notice is an intention to award a contract under the competitive process.

The contract value is PS103,505,950 for the lifetime duration of the contract.

This is an existing service that is being re-commissioned, and it is being awarded to a new provider.

The contract is anticipated to start on the 1st of October 2025 for 3 years with the possibility to extend at the ICB's discretion for up to a further 2 years. (01/10/2025-30/09/2030).

Renewal: Possibility to extend at the ICB's discretion for up to a further 2 years (24 months).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010621-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Mar 2025 |
| Submission deadline | 15 Nov 2024 |
| Future notice date | Not specified |
| Award date | 14 Mar 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £107,221,864 |
| Lots value | £107,221,864 |
| Awards value | Not specified |
| Contracts value | £103,505,950 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD |
| Additional buyers | CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD (ICB) |
| Locality | ELY |
| Post town | Cambridge |
| Postcode | CB7 4EA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | East Cambridgeshire |
| Electoral ward | Ely West |
| Westminster constituency | Ely and East Cambridgeshire |
| Delivery location | TLH11 Peterborough, TLH12 Cambridgeshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INTEGRATED CARE 24 |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 64200000 - Telecommunications services
- 79512000 - Call centre
- 85100000 - Health services
- 85312310 - Guidance services

## Release History

- 21 Mar 2025 at 11:42 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010621-2025
- 17 Mar 2025 at 14:15 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/009683-2025
- 14 Mar 2025 at 16:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009537-2025
- 2 Oct 2024 at 14:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031563-2024
- 14 Mar 2024 at 16:07 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/008257-2024

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.cpics.org.uk/
- https://www.england.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0448be. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0448be.json.