---
title: "For the Provision of Extra Care Services"
ocid: "ocds-h6vhtk-044a31"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044a31"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044a31.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044a31.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DERBY CITY COUNCIL"
published: "2024-06-14"
---

# For the Provision of Extra Care Services

Buyer: DERBY CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-044a31

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## Summary

Derby City Council has completed a procurement process for the provision of Extra Care Services. The council sought homecare Service Providers registered with the Care Quality Commission to deliver care and support services to adults living within Extra Care Housing schemes. The procurement included three lots: South, Central, and West, each with distinct requirements for service delivery and customer groups. Contracts were awarded to Profad Care Agency Limited and Key 2 Care Limited. The tender method was open, and the value of the awarded contracts was £9,434,884. The procurement stage was under the 'award' tag, and the deadline for returns was specified.

This tender by Derby City Council for Extra Care Services presents opportunities for businesses in the health and social work services sector. Companies registered with the Care Quality Commission and experienced in delivering personal care services would be well-suited to compete for these contracts. The procurement method was an open procedure, allowing various suppliers to participate in the process. The framework included one extension of up to 12 months, offering potential for continued business growth and stability for successful service providers. The contracting authority, Derby City Council, provided detailed information on the service requirements, customer groups, and key dates for interested bidders.

## Notice

Derby City Council is seeking to appoint homecare Service Providers, registered with the Care Quality Commission (CQC) for regulatory activity of 'personal care', to provide care and support services to adults living within Extra Care Housing (ECH) schemes. The provision is required 24 hours a day 7 days a week, and there are several distinct definitions, requirements, and functions to service delivery that, to clarify, differ from regular Homecare services.

### Lot Information

South

Derby City Council is seeking to appoint homecare Service Providers, registered with the Care Quality Commission (CQC) for regulatory activity of 'personal care', to provide care and support services to adults living within Extra Care Housing (ECH) schemes. The provision is required 24 hours a day 7 days a week, and there are several distinct definitions, requirements, and functions to service delivery that, to clarify, differ from regular Homecare services. The Service Provider(s) will be required to staff an onsite and exclusive team at each of the schemes. The Service Provider must occupy an onsite office space and be registered as a specific location with the CQC. The successful Service Provider(s) will deliver services to three customer groups within the schemes, these are Full Customers, External Care Customers and Non-Care Customers, together described as Residents. The distinction between customer groups is determined by the following conditions: * Full Customers will receive care and support as per an agreed care plan arranged via Derby City Council. Care will be commissioned in blocks of 15 minutes and will be operational 24 hours a day, 7 days a week * External Care Customers are tenants of ECH who have a care package delivered by a home care agency that is different to the onsite Service Provider. This may be either a council commissioned package, direct payment or a privately commissioned care package * Non-Care Customers are tenants of ECH that do not receive any planned care and support services from either the onsite Service Provider or an external home care agency. Residents will have access to the 24/7 Core Wellbeing Service which must be adequately staffed and available 24 hours a day, 7 days a week. In summary, this service consists of the following key elements: * Temporary unplanned care, day and night, for all Residents * Emergency response during the day and night for all Residents * Partnership working with the Housing Provider and other partners For the relevant scheme, the Service Provider shall provide flexible and responsive services in relation to Adults utilising the assessment flat. Service Providers shall develop models of Outreach Delivery within nearby proximity to the ECH Scheme. Providers will be required to demonstrate competence in respect to all elements of service delivery and will be monitored according to all contract schedules and performance targets. Service Providers are expected to develop their service and to explore innovative methods or practices to support an ever-changing social care market. The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give residents re-assurance if they have a care emergency. * Lot 1 - South (Handyside and Sunnyfield Schemes)

Options: One extension of up to 12 months

Renewal: Up to one annual extensions, making the overall contract period up to four years. Potential date for advertising renewals if options are not taken is March 2027.

Central

Derby City Council is seeking to appoint homecare Service Providers, registered with the Care Quality Commission (CQC) for regulatory activity of 'personal care', to provide care and support services to adults living within Extra Care Housing (ECH) schemes. The provision is required 24 hours a day 7 days a week, and there are several distinct definitions, requirements, and functions to service delivery that, to clarify, differ from regular Homecare services. The Service Provider(s) will be required to staff an onsite and exclusive team at each of the schemes. The Service Provider must occupy an onsite office space and be registered as a specific location with the CQC. The successful Service Provider(s) will deliver services to three customer groups within the schemes, these are Full Customers, External Care Customers and Non-Care Customers, together described as Residents. The distinction between customer groups is determined by the following conditions: * Full Customers will receive care and support as per an agreed care plan arranged via Derby City Council. Care will be commissioned in blocks of 15 minutes and will be operational 24 hours a day, 7 days a week * External Care Customers are tenants of ECH who have a care package delivered by a home care agency that is different to the onsite Service Provider. This may be either a council commissioned package, direct payment or a privately commissioned care package * Non-Care Customers are tenants of ECH that do not receive any planned care and support services from either the onsite Service Provider or an external home care agency. Residents will have access to the 24/7 Core Wellbeing Service which must be adequately staffed and available 24 hours a day, 7 days a week. In summary, this service consists of the following key elements: * Temporary unplanned care, day and night, for all Residents * Emergency response during the day and night for all Residents * Partnership working with the Housing Provider and other partners For the relevant scheme, the Service Provider shall provide flexible and responsive services in relation to Adults utilising the assessment flat. Service Providers shall develop models of Outreach Delivery within nearby proximity to the ECH Scheme. Providers will be required to demonstrate competence in respect to all elements of service delivery and will be monitored according to all contract schedules and performance targets. Service Providers are expected to develop their service and to explore innovative methods or practices to support an ever-changing social care market. The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give residents re-assurance if they have a care emergency. The Framework is split into three Lots as detailed below. Each Lot will be awarded to a single Service Provider. * Lot 2 - Central (Cedar House and Parkview Schemes)

Options: One extension of up to 12 months

Renewal: Up to one annual extension, making the overall contract period up to four years. Potential date for advertising renewal if option is not taken is March 2027.

West

Derby City Council is seeking to appoint homecare Service Providers, registered with the Care Quality Commission (CQC) for regulatory activity of 'personal care', to provide care and support services to adults living within Extra Care Housing (ECH) schemes. The provision is required 24 hours a day 7 days a week, and there are several distinct definitions, requirements, and functions to service delivery that, to clarify, differ from regular Homecare services. The Service Provider(s) will be required to staff an onsite and exclusive team at each of the schemes. The Service Provider must occupy an onsite office space and be registered as a specific location with the CQC. The successful Service Provider(s) will deliver services to three customer groups within the schemes, these are Full Customers, External Care Customers and Non-Care Customers, together described as Residents. The distinction between customer groups is determined by the following conditions: * Full Customers will receive care and support as per an agreed care plan arranged via Derby City Council. Care will be commissioned in blocks of 15 minutes and will be operational 24 hours a day, 7 days a week * External Care Customers are tenants of ECH who have a care package delivered by a home care agency that is different to the onsite Service Provider. This may be either a council commissioned package, direct payment or a privately commissioned care package * Non-Care Customers are tenants of ECH that do not receive any planned care and support services from either the onsite Service Provider or an external home care agency. Residents will have access to the 24/7 Core Wellbeing Service which must be adequately staffed and available 24 hours a day, 7 days a week. In summary, this service consists of the following key elements: * Temporary unplanned care, day and night, for all Residents * Emergency response during the day and night for all Residents * Partnership working with the Housing Provider and other partners For the relevant scheme, the Service Provider shall provide flexible and responsive services in relation to Adults utilising the assessment flat. Service Providers shall develop models of Outreach Delivery within nearby proximity to the ECH Scheme. Providers will be required to demonstrate competence in respect to all elements of service delivery and will be monitored according to all contract schedules and performance targets. Service Providers are expected to develop their service and to explore innovative methods or practices to support an ever-changing social care market. The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give residents re-assurance if they have a care emergency. The Framework is split into three Lots as detailed below. Each Lot will be awarded to a single Service Provider. * Lot 3 - West (Greenwich Gardens Scheme)

Options: One extension of up to 12 months

Renewal: Up to one annual extension, making the overall contract period up to four years. Potential date for advertising renewal if option is not taken is March 2027.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018499-2024 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jun 2024 |
| Submission deadline | 21 Apr 2024 |
| Future notice date | Not specified |
| Award date | 11 Jun 2024 |
| Contract period | 8 Sep 2024 - 8 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,434,884 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £9,434,884 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBY CITY COUNCIL |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE1 2FS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Darley |
| Westminster constituency | Derby South |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | KEY 2 CARE LIMITED T/A DERBYSHIRE CARE SERVICES; PROFAD CARE AGENCY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 14 Jun 2024 at 14:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018499-2024
- 19 Mar 2024 at 10:12 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008764-2024

## Notice URLs

- http://www.derby.gov.uk
- http://www.eastmidstenders.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044a31. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044a31.json.