--- title: "PTP CAM Implementation services - Advanced Customer Services (ACS)" ocid: "ocds-h6vhtk-044a57" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044a57" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044a57.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044a57.json" source: "Find A Tender Service" current_stage: "Award" buyer: "DEPARTMENT FOR WORK AND PENSIONS" published: "2024-03-19" --- # PTP CAM Implementation services - Advanced Customer Services (ACS) Buyer: DEPARTMENT FOR WORK AND PENSIONS Current stage: Award OCID: ocds-h6vhtk-044a57 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044a57) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-044a57.json) ## Summary The Department for Work and Pensions (DWP) has awarded a contract for "PTP CAM Implementation services - Advanced Customer Services (ACS)" to Oracle for the provision of computer-related services. The procurement process involved a limited procurement method with an award procedure without prior publication of a call for competition. The contract, with a value of £2,700,000, was signed on 5th February 2024. The contract is intended to support DWP's PTP CAM Phase 1 and Phase 2 Implementation activity. This tender opportunity offers potential for business growth to companies specializing in computer-related services. The specific focus on Oracle legacy products and platforms makes it well-suited for companies with expertise in Oracle technologies. The absence of competition due to technical reasons provides a niche opportunity for suppliers with the necessary skills and capabilities to support the DWP's business functional requirements in this specialised area. ## Notice A Direct Award Contract to Oracle for the provision of Advanced Customer Services (ACS) Engineering Professional Services to support the DWP PTP CAM Phase 1 and Phase 2 Implementation activity This Direct Award is made under the DWP Oracle Master Agreement (OMA) held with Oracle. ### Lot Information Lot 1 A Direct Award Contract to Oracle for the provision of Advanced Customer Services (ACS) Engineering Professional Services to support the DWP PTP CAM Phase 1 and Phase 2 Implementation activity This Direct Award is made under the DWP Oracle Master Agreement (OMA) held with Oracle. ### Procurement Information In summary, DWP has procured Advanced Customer Services Engineering Professional Services (ACS&EP Services) from Oracle to ascertain whether the department's existing PTP CAM suite which is underpinned by Oracle heritage products and platforms can be successfully upgraded to meet DWP's business functional requirements. As explained below, DWP relied on Regulation 32(2)(b)(ii) to award the ACS&EP Services contract directly to Oracle. A. The works, supplies or services can be supplied only by a particular economic operator as competition is absent for technical reasons: The underpinning platform supporting the PTP CAM suite is based on legacy Oracle infrastructure and bespoke products/Oracle configuration. Therefore, for these Implementation activities, Oracle is the only supplier that can build, configure and upgrade the product stack, migrate to an upgraded platform and provide confidence that the PTP CAM suite in the upgraded platform is supportable and tested to ensure it successfully meets required business functional requirements. B. No reasonable alternative or substitute exists: The ACS&EP Services relate to Oracle products/licences which have already been procured, as such there are no reasonable alternative or substitute services available from any alternative software provider/third party. C. The absence of competition is not the result of an artificial narrowing down of the parameters of the procurement: The parameters of the procurement have not been artificially narrowed given the underlying technology infrastructure is already on DWP's estate and the required ACS&EP Services relate to work on that technology infrastructure. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/008832-2024 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Mar 2024 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 5 Feb 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £2,700,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR WORK AND PENSIONS | | Locality | BLACKPOOL | | Post town | Blackpool | | Postcode | FY4 5ES | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD4 Lancashire | | ITL 3 | TLD42 Blackpool | | Local authority | Blackpool | | Electoral ward | Stanley | | Westminster constituency | Blackpool South | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ORACLE | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72500000 - Computer-related services ## Release History - 19 Mar 2024 at 13:36 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008832-2024 ## Notice URLs - https://dwp.bravosolution.co.uk - https://www.gov.uk/government/organisations/department-for-work-pensions ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044a57. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044a57.json.