---
title: "Household Water Saving Retrofit Audits"
ocid: "ocds-h6vhtk-044c54"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044c54"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044c54.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044c54.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHUMBRIAN WATER GROUP LIMITED"
published: "2024-12-20"
---

# Household Water Saving Retrofit Audits

Buyer: NORTHUMBRIAN WATER GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-044c54

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## Summary

Northumbrian Water Group Limited is seeking a contractor for the Household Water Saving Retrofit Audits project within the Consulting Services for Water-Supply and Waste Consultancy industry (CPV: 71800000). This tender is in the tender stage and is intended to complement NWL's water efficiency strategy to target an average daily water usage of 110 litres per person by 2050 and achieve a reduction goal between 2025 and 2030. The project will serve high-usage customers across the Northern, Essex, and Suffolk supply areas within regions UKC, UKH14, and UKH3. Interested parties should express interest before the deadline of 15th April 2024, with the Pre-Qualification Questionnaire (PQQ) due by 19th April 2024. The contract is expected to commence on 1st April 2025 and conclude on 31st March 2030, including potential extensions.

This procurement offers significant opportunities for businesses specialising in customer engagement, home water audits, minor repairs, and efficiency consulting. Companies that can handle inbound and outbound communications, manage technician schedules, and perform data collection and reporting will be well-suited to compete. The project also requires skills in customer education to induce behaviour changes, stock transfer and monitoring, and field productivity oversight. Contractors must be capable of providing robust and validated data for annual regulatory reporting. Small to medium enterprises and larger firms with expertise in these areas, and the ability to operate across multiple regions, will find this tender particularly beneficial for expanding their business reach and portfolio.

## Notice

A contract has been awarded for the following - NWL has set itself challenging targets to achieve real and quantifiable water savings through its water efficiency strategy to reach a long-term goal of 110 litres per person per day by 2050 and a 9.7% reduction between 2025 and 2030. Water saving visits have been a key component of our water efficiency strategy. The tried and tested approach successfully combines the provision and fitting of water saving products in customer's homes and effective water efficiency education with each customer. This approach has proven to deliver long-term behaviour change. Water's Worth Saving is our household retrofit water saving visit project. We are seeking to employ a contractor to deliver the project to our highest use customers across our Northern, Essex and Suffolk supply areas for the whole of AMP8 (2025 - 2030).

### Lot Information

Lot 1

A contract has been awarded for the following - NWL has set itself challenging targets to achieve real and quantifiable water savings through its water efficiency strategy to reach a long-term goal of 110 litres per person per day by 2050 and a 9.7% reduction between 2025 and 2030. Water saving visits have been a key component of our water efficiency strategy. The tried and tested approach successfully combines the provision and fitting of water saving products in customer's homes and effective water efficiency education with each customer. This approach has proven to deliver long-term behaviour change. Water's Worth Saving is our household retrofit water saving visit project. We are seeking to employ a contractor to deliver the project to our highest use customers across our Northern, Essex and Suffolk supply areas for the whole of AMP8 (2025 - 2030). Below is an overview of the core components for this project to give you an idea of what the contractor will be responsible for, and some of the practical and logistical requirements and deliverables we expect: *Inbound and outbound call handling *Arranging appointments, including rescheduling *Organise/plan technician routes/diaries around appointments, *Organise/facilitate the transfer, storage and monitoring of stock *Gaining an understanding of customers, who they are and how/why/when water is used the way it is *Engaging with customer through relevant behavioural change messaging, making the interaction personal and tailored to the customer *Delivery and installation of suitable water saving interventions, taking flow measurements, and substituting alternative products *Minor internal leak repairs (such as leaking toilets, tap washer replacements etc.) *Remedial visits *Monitoring call centre and field staff productivity *Robust and quality assured data collection, for example collecting data from visit around products installed, meter reads, any other areas of interest, on an electronic form *Reporting, for example a weekly report of work complete, a monthly overview, and a final project review report *Collection of water consumption data to assess water savings *Post intervention customer survey *Post interventions follow up to customers, *Quality assurance random sampling, *Providing feedback and recommendations of improvement prior to review phase, *Regular catch ups with the project team to cover aspects such as training, project progress and any support required. The regulatory year runs from April to March with a requirement to report activity completed to regulators covering this period every year. The objective is to provide validated data on the details of the work completed annually so that this data can be analysed and used for NWG's annual reporting. The project for the first year of the contract will be completed by January 2026 including a period for review of the final report and database by NWG, followed by any required amendments and clarification. Please note: Due to the nature of the project, we require the contractor to be able to deliver the work across all three operating areas, throughout the duration of the contract. This is due to mailing customers in several areas to ensure the target number of properties if achieved. We aim to achieve a minimum of 16,500 visits per year.

Options: The contract will be for 24 months (with 3 month remedial period each year) with a further 36 month optional extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/041095-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Dec 2024 |
| Submission deadline | 15 Apr 2024 |
| Future notice date | Not specified |
| Award date | 19 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHUMBRIAN WATER GROUP LIMITED |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5FJ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Framwellgate and Newton Hall |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England), TLH14 Suffolk CC, TLH3 Essex |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71800000 - Consulting services for water-supply and waste consultancy

## Release History

- 20 Dec 2024 at 07:22 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/041095-2024
- 25 Mar 2024 at 13:01 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009594-2024

## Notice URLs

- https://s1.ariba.com
- https://www.nwl.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044c54. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044c54.json.