---
title: "Advice Services"
ocid: "ocds-h6vhtk-044cae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044cae"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044cae.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044cae.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OXFORDSHIRE COUNTY COUNCIL"
published: "2024-09-27"
---

# Advice Services

Buyer: OXFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-044cae

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## Summary

Oxfordshire County Council has completed the procurement process for an advice service, which aims to provide guidance and support to residents in the county. This service focuses on financial, welfare, and health-related issues, helping residents maximise their incomes and make informed decisions. The service was awarded to Age UK Oxfordshire, a local organisation with deep knowledge of community needs. The contract, valued between £1,091,994 and £2,729,985, will commence on 1 November 2024 and span three years, with an option to extend by up to two additional years. The award stage for this process recently concluded on 27 September 2024, following an open procedure that had multiple bids.

This tender creates substantial opportunities for businesses involved in providing specialised consultancy, training, and welfare services, particularly those with expertise in benefits, debt, and financial advice. Companies with the ability to offer remote advice and target disadvantaged areas will find this contract particularly advantageous. Potential service providers should also be equipped to support local government, health, and voluntary organisations in extending their service reach. With a focus on addressing health inequalities and enhancing well-being across the Oxfordshire community, this contract poses significant potential for businesses aiming to expand their service offerings within the public sector.

## Notice

The subject matter of this process relates to the delivery of services which are listed in Schedule 3 of the Public Contract Regulations 2015. Oxfordshire County Council has awarded a contract for an advice service to give specialist advice to Oxfordshire residents to replace these services. The aim of the service is to support people to live their lives as independently, successfully and safely as possible within the community, to enhance well-being and improve people's choices. The service will achieve this by providing free, independent and impartial advice to assist people with benefits, debt, budgeting and other financial and welfare issues, thereby addressing underlying issues and health inequalities and maximising incomes, helping people to make the best use of the money available to them. The service will also provide a preventative offer to people in the community, providing pro-active training and advice for people to enable them to develop good budgeting skills and money management before they reach a crisis point. The service will provide 'subject matter expert' consultancy to support colleagues in local government, health and voluntary and community organisations who are working with people who need specialist money advice. The service will also provide training support to other information and advice services across the county to develop and maintain key knowledge and skills around benefits and entitlements. The service will take a whole person approach to addressing people's needs in order to tackle health inequalities and improve health and wellbeing. The Service Provider will have an in-depth knowledge of the issues faced by Oxfordshire residents and will be well connected to the many sources of support in the county to allow for seamless cross referrals and signposting e.g. social prescribing and/or connection to referrals from the NHS. The service will be available and accessible in all parts of the county through the remote access. The Service Provider will have a particular focus on ensuring that the Service is promoted to and accessible to people living in the Lower Super Output Areas (LSOA's) in the county which are classified within the 20% most deprived nationally according to the IMD 2019 and most likely to experience inequalities, and to people with protected characteristics. The contract period will commence on 1 November 2024. The contract term will be 3 years, with an option for the Council to extend by up to a further 2 years.

### Lot Information

Lot 1

The subject matter of this process relates to the delivery of services which are listed in Schedule 3 of the Public Contract Regulations 2015. Two services funded by the council which provide advice for residents in Oxfordshire will reach the end of their contract/grant period on 31 October 2024. Oxfordshire County Council has awarded a contract for an advice service to give specialist advice to Oxfordshire residents to replace these services. The aim of the service is to support people to live their lives as independently, successfully and safely as possible within the community, to enhance well-being and improve people's choices. The service will achieve this by providing free, independent and impartial advice to assist people with benefits, debt, budgeting and other financial and welfare issues, thereby addressing underlying issues and health inequalities and maximising incomes, helping people to make the best use of the money available to them. The service will also provide a preventative offer to people in the community, providing pro-active training and advice for people to enable them to develop good budgeting skills and money management before they reach a crisis point. The service will provide 'subject matter expert' consultancy to support colleagues in local government, health and voluntary and community organisations who are working with people who need specialist money advice. The service will also provide training support to other information and advice services across the county to develop and maintain key knowledge and skills around benefits and entitlements. The service will take a whole person approach to addressing people's needs in order to tackle health inequalities and improve health and wellbeing. The Service Provider will have an in-depth knowledge of the issues faced by Oxfordshire residents and will be well connected to the many sources of support in the county to allow for seamless cross referrals and signposting e.g. social prescribing and/or connection to referrals from the NHS. The service will be available and accessible in all parts of the county through the remote access. The Service Provider will have a particular focus on ensuring that the Service is promoted to and accessible to people living in the Lower Super Output Areas (LSOA's) in the county which are classified within the 20% most deprived nationally according to the IMD 2019 and most likely to experience inequalities, and to people with protected characteristics. The contract period will commence on 1 November 2024. The contract term will be 3 years, with an option for the Council to extend by up to a further 2 years.

Options: The Council has a unilateral option to extend the contract period by up to 2 years in aggregate. The Council reserves the option on 6 months prior written notice to purchase additional Services ("Additional Services") up to a maximum of 50% of the original contract value (which for the avoidance of doubt shall include any extension period set out in the Particulars) in aggregate. At the Council's discretion Additional Services may include without limitation any element of the Services as specified at Schedule 1 or similar services within the scope of or ancillary to such services to achieve the same broad outcomes. The Council may exercise its option at any time where the Council requires additional capacity for any reason including but not limited to changes in needs and demand levels of the community being served.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030962-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2024 |
| Submission deadline | 3 May 2024 |
| Future notice date | Not specified |
| Award date | 9 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £2,700,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OXFORDSHIRE COUNTY COUNCIL |
| Locality | OXFORD |
| Post town | Oxford |
| Postcode | OX1 1ND |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Osney & St Thomas |
| Westminster constituency | Oxford West and Abingdon |
| Delivery location | TLJ14 Oxfordshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGE UK OXFORDSHIRE |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85312310 - Guidance services
- 85312400 - Welfare services not delivered through residential institutions
- 98000000 - Other community, social and personal services

## Release History

- 27 Sep 2024 at 11:08 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/030962-2024
- 25 Mar 2024 at 17:22 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/009719-2024

## Notice URLs

- http://www.oxfordshire.gov.uk
- https://procontract.due-north.com/Advert?advertId=e408ae73-90ea-ee11-8127-005056b64545
- https://sebp.due-north.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044cae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044cae.json.