--- title: "Customer Data Enhancement" ocid: "ocds-h6vhtk-044ceb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044ceb" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044ceb.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044ceb.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "SOUTHERN WATER SERVICES LTD." published: "2024-03-26" --- # Customer Data Enhancement Buyer: SOUTHERN WATER SERVICES LTD. Current stage: Tender OCID: ocds-h6vhtk-044ceb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044ceb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-044ceb.json) ## Summary The public procurement process involves Southern Water Services Ltd. initiating a tender for Customer Data Enhancement services. The procurement is currently at the active stage. The tender title is "Customer Data Enhancement" in the services industry category. Southern Water's region includes Kent, Sussex, Hampshire, and Isle of Wight. The contract is expected to last 4 years with a possible extension of up to 4 years. The deadline for tender submissions is April 23, 2024, and the second stage invitation date is May 8, 2024. This tender by Southern Water Services Ltd. for Customer Data Enhancement services presents an opportunity for businesses in data services and customer service sectors. Companies with expertise in electronic data management, data analysis, and customer services would be well-suited to compete. The procurement method is selective, using a negotiated procedure with prior call for competition. Interested suppliers should review the tender documentation for suitability criteria and can submit bids through electronic or written methods. ## Notice Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years. Region/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight. The services the Service Provider will be asked to provide are as listed below: - Continuous management of Southern Water's (SW) Household Void property portfolio. - comparison of household property and customer data between SW and other Water Only Companies in SW's operating region. - Annual exercise designed to reduce Bad Debt - Continuous review of SWs property and customer data which has been subject to Home Move transactional processes - Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews. ### Lot Information Lot 1 Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years. Region/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight. The services the Service Provider will be asked to provide are as listed below: - Continuous management of Southern Water's (SW) Household Void property portfolio. - comparison of household property and customer data between SW and other Water Only Companies in SW's operating region. - Annual exercise designed to reduce Bad Debt - Continuous review of SWs property and customer data which has been subject to Home Move transactional processes - Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews. Renewal: extension by up to 48 months ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/009801-2024 | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Mar 2024 | | Submission deadline | 23 Apr 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTHERN WATER SERVICES LTD. | | Locality | WORTHING | | Post town | Brighton | | Postcode | BN13 3NX | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ27 West Sussex (South West) | | Local authority | Worthing | | Electoral ward | Northbrook | | Westminster constituency | Worthing West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 65 - Public utilities - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48613000 - Electronic data management (EDM) - 48614000 - Data-acquisition system - 65000000 - Public utilities - 72300000 - Data services - 72314000 - Data collection and collation services - 72316000 - Data analysis services - 72322000 - Data management services - 79342300 - Customer services ## Release History - 26 Mar 2024 at 13:16 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009801-2024 ## Notice URLs - https://southernwater.bravosolution.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044ceb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044ceb.json.