--- title: "Outbound Communications, Inbound Mail Services & Hybrid Mail Solution" ocid: "ocds-h6vhtk-044d21" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044d21" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044d21.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044d21.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "PLACES FOR PEOPLE" published: "2024-03-26" --- # Outbound Communications, Inbound Mail Services & Hybrid Mail Solution Buyer: PLACES FOR PEOPLE Current stage: Tender OCID: ocds-h6vhtk-044d21 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044d21) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-044d21.json) ## Summary The contracting authority, Places for People, based in Preston, United Kingdom, has initiated a tender for the provision of Outbound Communications, Inbound Mail Services & Hybrid Mail Solution in the services category, offering a contract value of £3,000,000. The procurement stage is currently active, with a tender deadline of 30th April 2024. The tender aims to find a partner to deliver a total printing and fulfilment service on a national basis for Places for People's customer correspondence needs. This tender presents an opportunity for businesses specializing in printing and distribution services to compete for a significant contract with a public sector organisation. The contract involves providing secure and automated mail services on a national scale, offering potential growth and partnership opportunities for companies capable of meeting the stringent requirements outlined in the tender documents. SMEs with relevant experience and capacity in offering comprehensive outbound and inbound mail solutions are well-suited to participate and potentially expand their business through this tender process. ## Notice Places for People require a total printing and fulfilment service on a NATIONAL basis including the following to deliver a personalised service to Places for People portfolio of Customer Correspondence: *Secure receipt and auto-processing of Places for People data files. *Production of file receipting MI & automated distribution via email *Data-streaming (creating separate files for unique fulfilment requirements) *Printing and enclosing services. *Mailing Services via approved mailing providers (e.g. Royal Mail or Whistl). Will undertake production of the required mailings from a dedicated print facility We require a flexible, secure, and cost-effective Business Process Outsourcing partner to cover ALL elements across outbound communications, inbound mail and a hybrid mail solution. ### Lot Information Lot 1 Places for People require a total printing and fulfilment service partner on a NATIONAL basis. The supplier will deliver a personalised service to Places for People portfolio of Customer Correspondence: *Secure receipt and auto-processing of Places for People data files. *Production of file receipting MI & automated distribution via email *Data-streaming (creating separate files for unique fulfilment requirements) *Printing and enclosing services. *Mailing Services via approved mailing providers (e.g. Royal Mail or Whistl). Will undertake production of the required mailings from a dedicated print facility We require a flexible, secure, and cost-effective Business Process Outsourcing partner to cover ALL elements across outbound communications, inbound mail and a Hybrid Mail solution. Outbound Communications Suppliers must be able to provide all of the following services: -Secure dispatch services, to cover: -Ability to receive data via API from in-house CRM package -Processing and dispatch of bulk mailings -Output to various formats, including, but not limited to; print and postage, email, portal, SMS -Output to braille and large format translation for print and dispatch -Bespoke marketing materials for supply and dispatch -Grouped and distributed with other relevant documentation as and when required -Full audit tracking (data dispatch confirmation etc.) via API to in-house CRM package Hybrid Mail Solution -Secure desktop access to a fully tailored and flexible hybrid mail platform -Hybrid mail platform must include: -Single Sign On (SSO) controlled via Group Policy -Drag and drop upload for PDF and Word -Single documents -Mail-merge documents -Address validation -1st and 2nd class -C4 up-to 80 images -C5 up-to 20 images Inbound Mail Services Suppliers must be able to supply all of the following high-level requirements: -Dedicated PO Box for all incoming mail -Tailored workflow to distribute documentation to relevant department / people accessed via secure portal or via API to internal workflow tools -Quarantined documentation accessible via secure portal or via API to internal workflow tools -Full audit tracking via API to in-house CRM package -Secure shredding PLEASE NOTE that Inbound Mail Services will be implemented at a later stage and will look to work with the chosen provider in scoping out the provision and their industry knowledge in successfully mobilising a company where they have not previously had an inbound solution in place. IMPORTANT: Please note that the supplier is required to deliver outbound mail (system generated), hybrid mail and inbound mail on a national basis and will be required to meet all the minimum requirements given in APPENDIX C - Minimum Requirements (Technical & Non Technical) in order to apply for the tender. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/BWBSK3A7UX ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/009877-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Mar 2024 | | Submission deadline | 30 Apr 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,000,000 | | Lots value | £3,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PLACES FOR PEOPLE | | Locality | PRESTON | | Post town | Preston | | Postcode | PR2 2YB | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD4 Lancashire | | ITL 3 | TLD45 Mid Lancashire | | Local authority | Preston | | Electoral ward | Ashton | | Westminster constituency | Preston | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79824000 - Printing and distribution services ## Release History - 26 Mar 2024 at 16:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009877-2024 ## Notice URLs - http://www.placesforpeople.co.uk - https://www.delta-esourcing.com/respond/BWBSK3A7UX - https://www.delta-esourcing.com/tenders/UK-UK-Preston:-Printing-and-distribution-services./BWBSK3A7UX ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044d21. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044d21.json.