---
title: "Synergy Business Process Services (BPS)"
ocid: "ocds-h6vhtk-044e97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044e97"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-044e97.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-044e97.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK & PENSIONS"
published: "2026-03-12"
---

# Synergy Business Process Services (BPS)

Buyer: DEPARTMENT FOR WORK & PENSIONS  
Current stage: Award  
OCID: ocds-h6vhtk-044e97

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044e97)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-044e97.json)

## Summary

The Department for Work and Pensions (DWP) is spearheading the procurement process for the Synergy Programme, aimed at delivering a shared Human Resources and Finance Business Process Service (BPS) solution across several UK Government Departments including the Ministry of Justice, Department for the Environment, Food and Rural Affairs, and the Home Office. Categorised under business and management consultancy services, this procurement focuses on providing modern and innovative value for money services. Currently, the process is at the planning stage with intentions to engage the market pre-procurement through a Request for Information and Expressions of Interest by 25th April 2024. The procurement anticipates using a competitive procedure with negotiation as outlined in the Public Contracts Regulations 2015.

This tender presents substantial opportunities for businesses specialising in consultancy, IT services, and software development. Companies able to provide competitive technical and quality solutions in line with government sustainability objectives can find auspicious prospects in a consortium or as prime contractors with subcontractors. As the programme oversees a significant workforce and aims to implement a high-performing Future Shared Services Organisation, businesses excelling in data services, personnel services, and IT systems integration will be well-positioned to contribute. This initiative not only promises transformation within government service delivery but also offers supplier partnerships a platform for growth and innovation within the public sector's evolving landscape.

## Notice

Provision of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.

### Lot Information

Lot 1

The Authority sought to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.
The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy.
The Synergy Programme comprises the following central Government Departments (Departments) and their Arm's Length Bodies (ALBs).
- Ministry of Justice (MoJ);
- Department for Work and Pensions (DWP);
- Department for the Environment, Food and Rural Affairs (DEFRA); and
- Home Office (HO).
DWP are currently the lead contracting authority for The Synergy Programme.
The prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs.
The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services.

Options: The initial term of this contract is for a period of seven years. There is an optional extension period of up to an additional three years in any combination of annual increments.

Renewal: Up to 36 months, increment(s) to be defined by the Authority. Please note, this up to 36 month extension option is included in the above duration of 120 months (i.e. the initial contract term is 84 months).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022214-2026 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Mar 2026 |
| Submission deadline | 10 Oct 2024 |
| Future notice date | 30 Jul 2024 |
| Award date | 2 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £958,700,000 |
| Lots value | £958,700,000 |
| Awards value | Not specified |
| Contracts value | £873,410,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK & PENSIONS |
| Additional buyers | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72250000 - System and support services
- 72260000 - Software-related services
- 72261000 - Software support services
- 72300000 - Data services
- 72317000 - Data storage services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79211110 - Payroll management services
- 79211120 - Sales and purchases recording services
- 79400000 - Business and management consultancy and related services
- 79630000 - Personnel services except placement and supply services
- 79631000 - Personnel and payroll services

## Release History

- 12 Mar 2026 at 10:53 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022214-2026
- 9 Sep 2024 at 15:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028834-2024
- 28 Mar 2024 at 17:42 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/010430-2024

## Notice URLs

- https://dwp.bravosolution.co.uk
- https://dwp.bravosolution.co.uk/web/login.shtml
- https://theroyalcourtsofjustice.com/
- https://www.gov.uk/government/organisations/department-for-work-pensions

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-044e97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-044e97.json.