---
title: "CH232464 OUT OF HOURS CALL CENTRE SERVICE"
ocid: "ocds-h6vhtk-045011"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045011"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-045011.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-045011.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "PERCEVAL HOUSE"
published: "2024-04-05"
---

# CH232464 OUT OF HOURS CALL CENTRE SERVICE

Buyer: PERCEVAL HOUSE  
Current stage: Tender  
OCID: ocds-h6vhtk-045011

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## Summary

The tender titled "CH232464 OUT OF HOURS CALL CENTRE SERVICE" is being conducted by Ealing Council. This procurement falls under the services category and is aimed at delivering a high-quality out of hours call handling service valued at GBP 7,000,000. The procurement stage is currently active, with a contract period starting on October 20, 2025, and ending on October 20, 2030. The method being used is a selective competitive dialogue. The deadline for tender submissions is April 19, 2024, with bid validity until March 17, 2025.

This opportunity is open to various entities, including all UK Councils, government departments, registered social landlords, and integrated care systems in the UK. Businesses providing telephone-answering, switchboard, and survey services would be well-suited to compete for this contract. The tender presents a chance for growth by offering a substantial contract value over several years and requiring integration with multiple council services, creating opportunities for service diversification and expansion.

## Notice

Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the arrangement and will be equally important for any potential new joiners. The current arrangement was procured by the London Borough of Ealing and is used by Ealing, Barnet, Homes for Haringey, Enfield, Barking and Dagenham and Hammersmith and Fulham Councils and Homes for Haringey.

### Lot Information

Lot 1

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council.
:-
* All UK Councils and Housing Sector Arm's Length Management Organisations (ALMO) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils 
* all central government departments offices and 
bodies.
* Any Registered Social Landlords
* Any Integrated Care Systems and Integrated Care 
Boards in UK 
* Any Local Authority Trading Companies
* Any Local Authority Direct Service Organisations

Renewal: Up to 2 further years (24 months) in accordance with the terms of the Overarching Agreement and Services Agreements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011151-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2024 |
| Submission deadline | 19 Apr 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 19 Oct 2025 - 20 Oct 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,000,000 |
| Lots value | £7,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PERCEVAL HOUSE |
| Additional buyers | LONDON BOROUGH OF BARKING AND DAGENHAM; LONDON BOROUGH OF BARNET; LONDON BOROUGH OF EALING; LONDON BOROUGH OF ENFIELD; LONDON BOROUGH OF HAMMERSMITH AND FULHAM; LONDON BOROUGH OF HARINGEY; LONDON BOROUGH OF WALTHAM FOREST |
| Locality | LONDON |
| Post town | West London |
| Postcode | W5 2HL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64214200 - Telephone switchboard services
- 79311210 - Telephone survey services
- 79510000 - Telephone-answering services

## Release History

- 5 Apr 2024 at 14:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011151-2024

## Notice URLs

- http://www.ealing.gov.uk
- https://ealinglbc-atamis.my.site.com
- https://ealinglbc-atamis.my.site.comorPercevalHouse,ThirdFloor,14-16UxbridgeRoad,London,W52HL,UnitedKingdom.Nationalregistrationnumber:226670070.NUTScode:UKI.acostaa@ealing.gov.uk,tel:+442088258860,http://www.ealing.gov.uk,buyerprofile:https://www.ealing.gov.uk/
- https://www.barnet.gov.uk/
- https://www.ealing.gov.uk/
- https://www.ealing.gov.uk/site/
- https://www.enfield.gov.uk/
- https://www.find-court-tribunal.service.gov.uk/courts/royal-courts-of-justice
- https://www.haringey.gov.uk/
- https://www.lbbd.gov.uk/
- https://www.lbhf.gov.uk/
- https://www.walthamforest.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045011. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-045011.json.