---
title: "HBC 0424 Provision of Hard FM and Soft FM services"
ocid: "ocds-h6vhtk-045079"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045079"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-045079.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-045079.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HERTSMERE BOROUGH COUNCIL"
published: "2025-04-14"
---

# HBC 0424 Provision of Hard FM and Soft FM services

Buyer: HERTSMERE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-045079

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## Summary

Hertsmere Borough Council is in the award stage of a public procurement process titled "HBC 0424 Provision of Hard FM and Soft FM services", classified under the repair and maintenance services of building installations (CPV code 50700000). This contract pertains to services related to both hard and soft facilities management for the Authority's non-domestic public buildings in the UKH23 region. The procurement process followed an Open Procedure, and the contract signed with the winning bidder, TSG Building Services Ltd, commenced on 1st February 2025 and is set to terminate on 30th September 2029. The contract, valued at £3,500,000, includes additional and small works requirements for services to be coordinated through a CAFM system, using NEC 4 Facilities Management Contract (with amendments until January 2023). Hard FM services are expected to start on 1st September 2024, while Soft FM services will commence on 3rd December 2024, all under the same contract end date.

This tender presents an excellent opportunity for businesses specialising in building maintenance, repair, and facility management services to expand their service portfolio and business footprint. Companies with experience in both hard and soft FM services and proficiency in utilizing CAFM systems to manage maintenance operations will find this contract particularly suitable. The comprehensive scope of the contract, including preventative and reactive maintenance along with legal compliance across a varied property portfolio, makes it ideal for a large organization or a consortium of organizations capable of handling diverse service requirements. The long-term nature of the contract, spanning seven years with potential extensions, provides a stable and sustained business opportunity for the successful contractor.

## Notice

Hertsmere Borough Council are seeking a contractor for the provision of a hard FM and soft FM aligned service. There will also be requirements for additional and small works and services to be provided at the Authority's non-domestic public buildingsPlease note the deadline for returns and allow sufficient time to make your return as late returns will not be permitted.Any questions relating to this tender should be made via correspondence on the website and can be addressed to the main contact as shown in the details above.

### Lot Information

Lot 1

Tenderers are invited to submit their offers for the Hertsmere Borough Council for the provision of a hard FM and soft FM aligned service. There will also be requirements for additional and small works and services to be provided at the Authority's non-domestic public buildings. These activities will all be coordinated through the use of a CAFM system.The conditions of contract are the core options of the NEC 4 Facilities Management Contract June 2021 (with amendments January 2023).In the hard FM services element of this contract, for the Civic Centre and the Cranbourne road Depot, we are seeking an SFG 20 industry standard as a quoted price. This must be taken into consideration in the Tenderers pricing schedule submission. For the rest of the estate we would expect the pricing to cover PPMs, reactive maintenance and legal compliance. The Authority has a property portfolio, located within the geographical boundaries of Hertsmere. This core property portfolio comprises of offices, depots, industrial units, and a selection of other miscellaneous properties. Due to the changing service needs of the Authority, the contractor must take into consideration variations both positive and negative will apply. Your pricing schedule should break costs down by site, thus when a site is taken out of the portfolio we are all clear on the cost and budget reductions to be applied. If the m2 rate benchmark can be shared the council will also understand the likely quantum of budgetary increase to be applied when additional properties are added to the portfolio.The Authority is looking for a single supplier, either one organisation or a group of organisations operating as a single entity for the purposes of this contract.- Hard FM services provision. [with effect from 1st September 2024]- Soft FM services provision. [with effect from 3rd December 2024]The Authority is conducting this procurement pursuant to the Open Procedure because it is able to specify the solutions capable of satisfying its needs and the legal and financial makeup of the Contract. It does however mean that there will be no opportunity to enter into dialogue or negotiation around the Contract or the proposed Contract. Accordingly, Tenderers are encouraged to make the best use possible of the clarification process. Since there will be no dialogue or negotiation, Tenderers must ensure that they have understood the Authority's requirements.To enable fulfilment of the Authority's ongoing building related statutory and additional obligations, a contract award is required for the provision of a broad range of essential property maintenance services throughout the Authority's property portfolio.The proposed duration of the contract shall be 7 years (5+1+1) from the date of the relevant agreement (the Term). Subject to satisfactory performance of the Contractor during the first 5 years of the Term the Authority may wish, at it sole discretion, to extend the contract for a further period of 1 year + 1 year. The contract will allow the Authority to commission works and services from the appointed Contractor as and when required. It should be noted that the hard services elements of this contract will start from 1st September 2024, and the soft FM services will commence from the 3rd December 2024, the whole contract will terminate co-terminus; the contract end date being 30th September 2029.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014951-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Apr 2025 |
| Submission deadline | 28 May 2024 |
| Future notice date | Not specified |
| Award date | 1 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,500,000 |
| Lots value | £3,500,000 |
| Awards value | Not specified |
| Contracts value | £3,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTSMERE BOROUGH COUNCIL |
| Locality | BOREHAMWOOD |
| Post town | Watford |
| Postcode | WD6 1WA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Hertsmere |
| Electoral ward | Borehamwood Cowley Hill |
| Westminster constituency | Hertsmere |
| Delivery location | TLH23 Hertfordshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TSG BUILDING SERVICES |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50700000 - Repair and maintenance services of building installations

## Release History

- 14 Apr 2025 at 12:23 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/014951-2025
- 2 Aug 2024 at 13:46 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024332-2024
- 8 Apr 2024 at 15:59 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011330-2024

## Notice URLs

- http://www.hertsmere.gov.uk
- https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045079. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-045079.json.