---
title: "Electronic Call Monitoring System for Care and Support at Home"
ocid: "ocds-h6vhtk-0451da"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0451da"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0451da.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0451da.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "INVERCLYDE COUNCIL"
published: "2024-09-03"
---

# Electronic Call Monitoring System for Care and Support at Home

Buyer: INVERCLYDE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0451da

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0451da.json)

## Summary

Inverclyde Council has awarded a contract for an Electronic Call Monitoring System for Care and Support at Home to TotalMobile Ltd. The procurement process aimed at enhancing the Council's care at home services with a comprehensive IT solution that includes mobile monitoring, scheduling of visits, resource maximisation, invoice and payroll management, and detailed reporting functionalities. The procurement, classified under the IT services category (CPV code 72000000), took place in the Greenock area (region UKM83) with key dates being the contract signing on 16 July 2024 and the procurement completion by 3 September 2024. This open procedure was subject to the guidelines of the Public Contract (Scotland) Regulations 2015 and adhered to mandatory specifications including compliance with ISO 27001 and ISO 27002 standards.

This tender presents significant opportunities for businesses in the IT services sector, particularly those with a focus on software development, consulting, Internet, and support services. SMEs, such as the awarded TotalMobile Ltd, are well-suited to compete in such tenders due to their nimble operations and capability to deliver tailored, scalable solutions. The contract, valued at £674,000, offers lucrative prospects for businesses capable of implementing and maintaining high-standard electronic monitoring systems, meeting detailed quality and price criteria, and contributing to social value outcomes such as community benefits. The tender process allowed for electronic submission and emphasised the importance of both technical and economic assessments, ensuring only financially and technically robust companies could participate.

## Notice

Inverclyde Council are seeking to appoint a service provider for the requirement of an Electronic Call Monitoring System for Care and Support at Home.

### Lot Information

Lot 1

The Electronic Call Monitoring System is required to manage the delivery of the Council's care at home service, with a range of easy-to-use, mix-and-match solutions including care monitoring, mobile monitoring (via a mobile App), scheduling of visits, allowing the Council to maximise the usage of available resources, invoice & payroll / financial management, as well as the Council having the ability to provide detailed, person/carer, provider or Team specific reporting using the business intelligence reporting functionality. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred on in regulation 58 of the Public Contract (Scotland) Regulations 2015.

Renewal: Option to extend for a further 2 x 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028139-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2024 |
| Submission deadline | 13 May 2024 |
| Future notice date | Not specified |
| Award date | 15 Jul 2024 |
| Contract period | 30 Jun 2024 - 31 Mar 2028 |
| Recurrence | Further publication prior to expiry of the contract arising from this tender, approximately in April 2028. If options to extend the contract are taken up, then this will extend to 2029 or 2030. |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £674,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INVERCLYDE COUNCIL |
| Locality | GREENOCK |
| Post town | Paisley |
| Postcode | PA15 1LX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Inverclyde |
| Electoral ward | Inverclyde North |
| Westminster constituency | Inverclyde and Renfrewshire West |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOTALMOBILE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Sep 2024 at 13:18 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028139-2024
- 12 Apr 2024 at 12:54 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011990-2024

## Notice URLs

- http://www.inverclyde.gov.uk
- http://www.publictendersscotland.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000759056
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00168

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0451da. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0451da.json.