---
title: "OOH Repairs Service & Anti Social Behaviour"
ocid: "ocds-h6vhtk-0452c4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0452c4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0452c4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0452c4.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "PLYMOUTH COMMUNITY HOMES"
published: "2024-04-16"
---

# OOH Repairs Service & Anti Social Behaviour

Buyer: PLYMOUTH COMMUNITY HOMES  
Current stage: Planning  
OCID: ocds-h6vhtk-0452c4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0452c4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0452c4.json)

## Summary

The public procurement process for the tender titled "OOH Repairs Service & Anti Social Behaviour" is at the planning stage. Plymouth Community Homes is the buying organization based in Plymouth, United Kingdom. The procurement falls under the services category, specifically catering to call centre services. The tender is initiated as a planned open tender with a future notice date of 1st October 2024.

This tender by Plymouth Community Homes presents opportunities for businesses interested in providing Out of Hours Call Handling services encompassing repair and anti-social behaviour enquiries. Businesses offering efficient and cost-effective call centre services would be well-suited to compete. The tender aims to secure a sensitive and responsive service for emergency situations on a 24/7 basis, enhancing customer experience and operational efficiency.

## Notice

PCH Contact Centre provides a sensitive, efficient and cost effective service, receiving and processing enquires including the following distinct service areas: i. Repairs ii. Antisocial Behaviour The service is made available to PCH customers city- wide, 24 hours a day, 7-days a week, 365 days per year. This wrap around service is designed to respond to emergency situations that may arise at any time day or night. PCH Housing's Contact Centre is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the normal Contact Centre opening hours.

### Lot Information

Lot 1

PCH Contact Centre provides a sensitive, efficient and cost effective service, receiving and processing enquires including the following distinct service areas: i. Repairs ii. Antisocial Behaviour The service is made available to PCH customers city- wide, 24 hours a day, 7-days a week, 365 days per year. This wrap around service is designed to respond to emergency situations that may arise at any time day or night. PCH Housing's Contact Centre is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the normal Contact Centre opening hours. The Out of Hours Call Handling Service is to be operational between the hours of 19:59 & 07:01am (Monday to Friday) and between 19:59pm on Fridays through to 07:01am the following Monday morning. The service is further extended to cover all statutory holidays. This shall include, as well as the out of hours operational requirements, an additional hours of cover for the following exceptional circumstances that may arise: 1. early handover of calls to the Out of Hour's service on Christmas Eve and New Year's Eve (from 12 noon or a time agreed); 2. closure of PCH Contact Centre for staff team briefing sessions (Potentially up to 2 working days a year); 3. closure of PCH Contact Centre for annual staff conference day (1 day); 4. Provide emergency cover in the event of IT failures, Sickness, adverse weather and office closures. To be mobilised within one hour. If you have an interest is providing this service, please register your interest at: ProcurementMailbox@plymouthcommunityhomes.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012397-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Apr 2024 |
| Submission deadline | Not specified |
| Future notice date | 30 Sep 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLYMOUTH COMMUNITY HOMES |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL6 5DH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Budshead |
| Westminster constituency | Plymouth Moor View |
| Delivery location | TLK41 Plymouth |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 16 Apr 2024 at 14:48 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/012397-2024

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=80657&B=PCH
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/149347
- https://www.plymouthcommunityhomes.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0452c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0452c4.json.