---
title: "111 Resilience Partner Contract - DHU"
ocid: "ocds-h6vhtk-0452c9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0452c9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0452c9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0452c9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON AMBULANCE SERVICE NHS TRUST"
published: "2024-04-16"
---

# 111 Resilience Partner Contract - DHU

Buyer: LONDON AMBULANCE SERVICE NHS TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-0452c9

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## Summary

The London Ambulance Service NHS Trust has issued an intention to award notice for the 111 Resilience Partner Contract to DHU. The contract falls within the health services industry category and aims to provide support for the LAS 111 Clinical Assessment Service in London. The procurement stage is currently in the award phase, with a decision expected by Friday 26th April 2024. This is a limited procurement and will be awarded without prior publication, following the Provider Selection Regime (PSR).

The contract with DHU presents an opportunity for businesses in the health services sector focused on 111 clinical support to expand their operations. Companies offering call answering services, clinical assessments, and NHS Pathways expertise are well-suited to compete for this contract. The contract, valued at £6,700,000 in GBP, has a duration of 2 years with a break clause of 6 months, providing stability for service providers to cater to the urgent care needs of patients in London.

## Notice

DHU and LAS will work in partnership to support the safe, effective and efficient delivery of the LAS 111 Clinical Assessment Service.

Both providers will work within Integrated Urgent Care (IUC) National guidelines and deliver all services using NHS Pathways systems in
accordance with licence regulations.

This contract will provide increased resilience and business continuity for LAS in the provision of 111 IUC, which is operationally efficient, to best serve the interests of the patients across London

### Lot Information

Lot 1

Provision of service from DHU Healthcare to London Ambulance Service (LAS) include 

a. Call Answering - 

LAS will divert a maximum of 20% of activity level of LAS 111 London call activity to DHU to support resilience. 

The activity diverts will be as follows; 
agreed in advance between both parties, pre-planned support 
agreed in real time in response to surge/ escalation 

DHU will provide fully trained Health Advisors who are able to undertake initial assessment using NHS Pathways based on locally agreed care pathways within agreed KPIs. 

Where necessary, clinical advice will be provided, for example where the patient has complex needs and the Health Advisor requires guidance on patient management or where support is required with NHS Pathways selection. 

Where necessary Clinical Advisors will be available for patients who have immediate urgent needs, where immediate warm transfer of a call to a clinician is needed i.e. possible patient collapse that the Health Advisor is unable to action. Otherwise, all calls requiring clinical assessment will be transferred to the LAS clinical queue by Interoperability Toolkit messaging. 

Using the Directory of Services (DOS) profiled services, Health Advisors and Clinical Advisors will refer to the appropriate services to undertake any onward referral across the Integrated Care System. 

Operating hours: 

The Provider shall be able to provide a 24/7 service. 

Call Process: 

a. Calls will be routed into an agreed Provider number from the relevant NHS 111 service via the regional Patient Relationship Manager (PRM) 

b. Calls will be recorded on DHU telephony and available upon request to LAS for the use of Serious Incident (SI) or complaint investigation. 

c. DHU staff will continue to work on the DHU telephony and Adastra systems but share required data to LAS as specified within the current contract 

Resourcing: 

a. Staff must be fully compliant with the NHS 111 standards and pre-employment checks stipulated by London Ambulance NHS Trust on request. 

c. Providers must have relevant policies and procedures in place to maintain the wellbeing of staff 

d. The Provider must record and make available for inspection, on reasonable request by the provider, for all staff working within the provider services: 

Intention of award: 

London Ambulance Service are intending to award a contract an existing provider following direct award process C under the Provider Selection Regime. Public Contract Regulations 2015 do not apply to this procurement. 

Lifetime of contract: 

The contract is for 2 years (with a break clause of 6 months).

Award Criteria:
The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by Friday 26th April. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012406-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Apr 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Apr 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £6,700,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON AMBULANCE SERVICE NHS TRUST |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8SD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DHU HEALTHCARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 16 Apr 2024 at 14:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012406-2024

## Notice URLs

- https://dhuhealthcare.com
- https://www.londonambulance.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0452c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0452c9.json.