---
title: "The Provision of ServiceNow Enhancements & APM"
ocid: "ocds-h6vhtk-045349"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045349"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-045349.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-045349.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY"
published: "2024-04-18"
---

# The Provision of ServiceNow Enhancements & APM

Buyer: SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-045349

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045349)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-045349.json)

## Summary

The Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency has awarded a contract for "The Provision of ServiceNow Enhancements & APM" in the services category. The contract, valued at £1,995,000.00 GBP, was signed on December 1, 2023, with a contract period from December 1, 2023, to March 31, 2024. The contract involves enhancements to ServiceNow to meet changing needs and support key programmes, benefiting the buyer located in London, UK.

This procurement opportunity for "The Provision of ServiceNow Enhancements & APM" can benefit IT service providers, consultants, and software development firms interested in contracting with the UK Health Security Agency. The active contract presents a chance for business growth through engaging with the agency's strategic IT projects and service delivery initiatives. Interested businesses can find detailed information on the procurement activity conducted by the agency online.

### Lot Information

Lot 1

ServiceNow is a key strategic enabler for the agency as part of Technologies' wider offering for service. The current capability is unable to meet demand and scale delivery in a way that meets the changing needs of key programmes. This funding will build the fundamentals for underpinning the tool, building roadmaps and supporting the delivery of key capabilities over the remainder of the financial year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012654-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Apr 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Dec 2023 |
| Contract period | 1 Dec 2023 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,995,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI32 Westminster |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHANNEL 3 CONSULTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Apr 2024 at 11:27 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/012654-2024

## Notice URLs

- http://www.channel3group.co.uk
- https://www.gov.uk/government/organisations/uk-health-security-agency
- https://www.judiciary.uk/courts-and-tribunals/high-court/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045349. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-045349.json.