---
title: "Family time contact services"
ocid: "ocds-h6vhtk-04564d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04564d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04564d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04564d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF BARKING AND DAGENHAM"
published: "2024-10-22"
---

# Family time contact services

Buyer: LONDON BOROUGH OF BARKING AND DAGENHAM  
Current stage: Award  
OCID: ocds-h6vhtk-04564d

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## Summary

The London Borough of Barking and Dagenham (LBBD) is seeking tenders for the provision of supervised Family Time Contact Services for children in need, children in care, and those subject to a Child Protection Plan. The procurement process, initiated in April 2024, falls under the Social Work Services category (CPV Code: 85300000) and aims to replace expiring contracts. The framework will commission multiple providers to ensure children’s supervised contacts occur safely. The contract period is set for two years with possible extensions. The procurement method is an open procedure, with submissions due by 7 June 2024. The services will be delivered within Barking and Dagenham, neighbouring boroughs, and potentially other locations as required.

This tender represents a significant opportunity for businesses specialising in social work and child welfare services to secure a framework agreement with a local authority. Companies with experience in providing such services and accreditation from the National Association of Child Contact Centres (NACCC) will be particularly well-suited to compete. Numerous small and medium-sized enterprises (SMEs) could benefit from the stable demand and the potential for long-term engagement, fostering growth and expansion in the public sector services market. The framework values, coupled with the court-directed frequency of service provision, ensure a consistent workload and revenue stream for successful bidders.

## Notice

The London Borough of Barking and Dagenham (LBBD) has a duty to promote reasonable contact under section 34 of the Children Act 1989. Section 34 places a duty on Local Authorities to allow the child in its care, reasonable contact with their parents and 'other persons' prescribed within s34 (1) of the act. LBBD's Family Time Contact in- house Team, which forms part of the Councils Specialist Intervention Service (SIS), provides supervised contact for children living away from a parent or other significant adult because they are deemed to have suffered significant harm, or are at risk of suffering significant harm. Supervised contact takes place for families which are under the care of the local Authority including those who are subject to an Interim Care order, Section 20 or Full Care Order. The Family Time Contact Team provides court- directed supervised contact sessions for families of children under the care of the local authority in a safe and neutral place, using contact supervisors who support parents to develop their parenting skills in line with the child's welfare. The team helps to promote and sustain a child's relationship with their families where it is safe to do so, or while decisions are being made about their future. Supervised contact is delivered primarily in the borough in several buildings and venues such as children centres, community hubs, in the community and other paid venues as required if capacity cannot be met. Supervised contact can also occur outside of the borough if the host family's location is further afield. Due to the approaching expiry of existing contracts under the Family Time Contact Framework Agreement, the London Borough of Barking & Dagenham is advertising to seek tenders from suitably experienced and qualified organisations for the provision of supervised Family Time Contact Services for Children in Need, Children in Care and Children Subject to a Child Protection Plan. The new Framework seeks to commission multiple providers to receive Family Contact referrals directly from the Local Authority and deliver a Supervised Family Contact Service which: * Provides a safe and neutral place for children to meet their parents or extended family in line with supervised contact arrangements. * Ensures the safety of the child/children through a risk assessment which structure each contact. * Provides a safe space for children and their families through Contact Supervisors who observe, record, and participate, as appropriate. * Is safe and secure transfer of records between the Local Authority and provider. Providers will need to be accredited by the National Association of Child Contact Centres (NACCC) to support the in-house Family Time Contact Team to meet current demand and ensure all families can have contact in a timely manner. The level of contact for families is court directed and can range in both length of session and frequency.

### Lot Information

Delivery of Family Contact Services within Barking and Dagenham and neighbouring boroughs

The London Borough of Barking and Dagenham (LBBD) has a duty to promote reasonable contact under section 34 of the Children Act 1989. Section 34 places a duty on Local Authorities to allow the child in its care, reasonable contact with their parents and 'other persons' prescribed within s34 (1) of the act. LBBD's Family Time Contact in- house Team, which forms part of the Councils Specialist Intervention Service (SIS), provides supervised contact for children living away from a parent or other significant adult because they are deemed to have suffered significant harm, or are at risk of suffering significant harm. Supervised contact takes place for families which are under the care of the local Authority including those who are subject to an Interim Care order, Section 20 or Full Care Order. The Family Time Contact Team provides court- directed supervised contact sessions for families of children under the care of the local authority in a safe and neutral place, using contact supervisors who support parents to develop their parenting skills in line with the child's welfare. The team helps to promote and sustain a child's relationship with their families where it is safe to do so, or while decisions are being made about their future. Supervised contact is delivered primarily in the borough in several buildings and venues such as children centres, community hubs, in the community and other paid venues as required if capacity cannot be met. Supervised contact can also occur outside of the borough if the host family's location is further afield. Due to the approaching expiry of existing contracts under the Family Time Contact Framework Agreement, the London Borough of Barking & Dagenham is advertising to seek tenders from suitably experienced and qualified organisations for the provision of supervised Family Time Contact Services for Children in Need, Children in Care and Children Subject to a Child Protection Plan. The new Framework seeks to commission multiple providers to receive Family Contact referrals directly from the Local Authority and deliver a Supervised Family Contact Service which: * Provides a safe and neutral place for children to meet their parents or extended family in line with supervised contact arrangements. * Ensures the safety of the child/children through a risk assessment which structure each contact. * Provides a safe space for children and their families through Contact Supervisors who observe, record, and participate, as appropriate. * Is safe and secure transfer of records between the Local Authority and provider. Providers will need to be accredited by the National Association of Child Contact Centres (NACCC) to support the in-house Family Time Contact Team to meet current demand and ensure all families can have contact in a timely manner. The level of contact for families is court directed and can range in both length of session and frequency.

Renewal: The initial contract term of 2 years can be extended by two further one-year periods to a maximum contract term of 4 years.

Delivery of Family Contact Services within Greater London and surrounding local authorities.

The London Borough of Barking and Dagenham (LBBD) has a duty to promote reasonable contact under section 34 of the Children Act 1989. Section 34 places a duty on Local Authorities to allow the child in its care, reasonable contact with their parents and 'other persons' prescribed within s34 (1) of the act. LBBD's Family Time Contact in- house Team, which forms part of the Councils Specialist Intervention Service (SIS), provides supervised contact for children living away from a parent or other significant adult because they are deemed to have suffered significant harm, or are at risk of suffering significant harm. Supervised contact takes place for families which are under the care of the local Authority including those who are subject to an Interim Care order, Section 20 or Full Care Order. The Family Time Contact Team provides court- directed supervised contact sessions for families of children under the care of the local authority in a safe and neutral place, using contact supervisors who support parents to develop their parenting skills in line with the child's welfare. The team helps to promote and sustain a child's relationship with their families where it is safe to do so, or while decisions are being made about their future. Supervised contact is delivered primarily in the borough in several buildings and venues such as children centres, community hubs, in the community and other paid venues as required if capacity cannot be met. Supervised contact can also occur outside of the borough if the host family's location is further afield. Due to the approaching expiry of existing contracts under the Family Time Contact Framework Agreement, the London Borough of Barking & Dagenham is advertising to seek tenders from suitably experienced and qualified organisations for the provision of supervised Family Time Contact Services for Children in Need, Children in Care and Children Subject to a Child Protection Plan. The new Framework seeks to commission multiple providers to receive Family Contact referrals directly from the Local Authority and deliver a Supervised Family Contact Service which: * Provides a safe and neutral place for children to meet their parents or extended family in line with supervised contact arrangements. * Ensures the safety of the child/children through a risk assessment which structure each contact. * Provides a safe space for children and their families through Contact Supervisors who observe, record, and participate, as appropriate. * Is safe and secure transfer of records between the Local Authority and provider. Providers will need to be accredited by the National Association of Child Contact Centres (NACCC) to support the in-house Family Time Contact Team to meet current demand and ensure all families can have contact in a timely manner. The level of contact for families is court directed and can range in both length of session and frequency. Sessions range between 1 and 4 hours which can occur between 1 to 5 times a week, once or twice a month or annually. It is expected that most of the provision required will be scheduled with providers in advance and take place after school, on weekends and during holiday periods. Providers will also be required to accept weekly 'one off ' sessions that take place as a result of unanticipated changes that may occur Additional information: The value of this lot is estimated and is likely to vary depending upon demand

Renewal: The initial contract term of 2 years can be extended by two further one-year periods to a maximum contract term of 4 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034210-2024 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2024 |
| Submission deadline | 7 Jun 2024 |
| Future notice date | Not specified |
| Award date | 30 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £900,000 |
| Lots value | £900,000 |
| Awards value | Not specified |
| Contracts value | £415,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active, Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF BARKING AND DAGENHAM |
| Locality | BARKING |
| Post town | Ilford |
| Postcode | IG11 7LU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI52 Barking & Dagenham and Havering |
| Local authority | Barking and Dagenham |
| Electoral ward | Abbey |
| Westminster constituency | Barking |
| Delivery location | TLH3 Essex, TLI London, TLI52 Barking & Dagenham and Havering, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | BRIGHTWAY CONTACT SERVICES; FLOURISH FAMILY CENTRE; HOPE SUPERJOBS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85300000 - Social work and related services
- 85310000 - Social work services

## Release History

- 22 Oct 2024 at 15:11 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034210-2024
- 30 Apr 2024 at 20:41 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013967-2024

## Notice URLs

- https://lbbd.bravosolution.co.uk/
- https://www.lbbd.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04564d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04564d.json.