---
title: "www.capitalesourcing.com/go/27384630018F19BED257"
ocid: "ocds-h6vhtk-045690"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045690"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-045690.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-045690.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WESTMINSTER CITY COUNCIL"
published: "2024-08-09"
---

# www.capitalesourcing.com/go/27384630018F19BED257

Buyer: WESTMINSTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-045690

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045690)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-045690.json)

## Summary

Westminster City Council has completed a public procurement process seeking a Customer Care Services Provider for the Ebury Bridge Regeneration project, which is the largest development and regeneration programme currently being delivered by the council. The procurement, classified under the "Real estate agency services on a fee or contract basis" category, was conducted through an open procedure and involved the provision of customer care and defect management services for private sale flats and intermediate homes. The contract was awarded to Conductor Marketing Limited, with the service period covering the two-year defect liability period starting from the practical completion of the development.

This tender presents significant business growth opportunities for service providers specialising in customer care and defect management within the real estate sector. Small and medium-sized enterprises (SMEs) with a strong track record in delivering high-quality customer care services can find this contract lucrative. The total value of the contract was £197,700, and it provides a platform for businesses to establish a partnership with a reputable local authority like Westminster City Council, which can lead to further opportunities within the council's extensive real estate and regeneration projects.

## Notice

The Customer Care Services Provider will provide customer care team and defect management for the 110 private sale flats and up to 16 intermediate homes delivered in the first phase of the Ebury Bridge Regeneration, currently the largest development and regeneration programme being delivered by Westminster City Council. The Authority is seeking to appoint a provider to undertake the services over the two-year defect liability period from Practical Completion.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025217-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2024 |
| Submission deadline | 31 May 2024 |
| Future notice date | Not specified |
| Award date | 27 Jun 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £450,000 |
| Lots value | £450,000 |
| Awards value | Not specified |
| Contracts value | £197,700 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMINSTER CITY COUNCIL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London, TLI32 Westminster |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONDUCTOR MARKETING |

## CPV Codes

### Divisions

- 70 - Real estate services

### Codes

- 70300000 - Real estate agency services on a fee or contract basis

## Release History

- 9 Aug 2024 at 11:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/025217-2024
- 1 May 2024 at 12:56 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014069-2024

## Notice URLs

- http://www.capitalesourcing.com
- http://www.westminster.gov.uk
- https://www.capitalesourcing.com
- https://www.capitalesourcing.com/go/27384630018F19BED257
- https://www.capitalesourcing.com/web/login.shtml

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045690. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-045690.json.