---
title: "AMCV 322 - Advice, Advocacy & Welfare Benefits Service"
ocid: "ocds-h6vhtk-0456e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0456e0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0456e0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0456e0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SHROPSHIRE COUNCIL"
published: "2024-08-14"
---

# AMCV 322 - Advice, Advocacy & Welfare Benefits Service

Buyer: SHROPSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0456e0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0456e0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0456e0.json)

## Summary

Shropshire Council has awarded a contract for the provision of Advice, Advocacy & Welfare Benefits services under the title "AMCV 322 - Advice, Advocacy & Welfare Benefits Service". The procurement process, listed under CPV code 75200000, aims to address community services and took place in the Shrewsbury region (UKG22). The procurement stage has now reached completion with Citizens Advice Shropshire being the successful supplier. The contract, valued at £4,637,500, was signed on 30th July 2024 and is set to commence on 1st October 2024, running for an initial term of four years with an option to extend by three more years subject to performance and budget availability. This tender was conducted under an open procedure, allowing equal opportunity for various economic operators, including SMEs, to participate.

This tender creates significant business growth opportunities, particularly for organisations experienced in delivering community support services. Businesses specialising in non-statutory advocacy, welfare benefits advice, and general community wellbeing services would be well-suited to compete. Shropshire Council encourages collaborations and consortia, highlighting the value of maintaining individual identities and offering community-focused, neighbourhood-led service delivery. This contract supports broader strategic intentions like the Shropshire Plan and the Prevention Framework, aiming to integrate services at local and community levels to enhance health and wellbeing. Organisations that can efficiently manage and respond to increasing service demands within the contract value will find this procurement valuable.

## Notice

This is a contract award notice for a Advice, Advocacy and Welfare Benefits preventative service for adults. This service is to replace an existing contract. The Advice, Advocacy and Welfare Benefits (AAWB) service will deliver advice and non-statutory advocacy for all adults aged 18+ across a range of issues which impact on people's wellbeing and will incorporate support for people who need help to be able to navigate the welfare benefits system. As a guideline, over a 12 month period the current service has delivered advice, advocacy and welfare benefits support to over 9,500 people. This can be broken down by: *Non-statutory advocacy = 1,900 *Advice = 7,600 people in total *Over 50% of all individual issues are related to Welfare Benefits & Tax Credits The provider will be expected to manage any increase in demand within the contract value.

### Lot Information

Lot 1

This is a contract award notice for an Advice, Advocacy and Welfare Benefits preventative service for adults. This service is to replace an existing contract. The Advice, Advocacy and Welfare Benefits (AAWB) service will deliver advice and non-statutory advocacy for all adults aged 18+ across a range of issues which impact on people's wellbeing and will incorporate support for people who need help to be able to navigate the welfare benefits system. As a guideline, over a 12 month period the current service has delivered advice, advocacy and welfare benefits support to over 9,500 people. This can be broken down by: *Non-statutory advocacy = 1,900 *Advice = 7,600 people in total *Over 50% of all individual issues are related to Welfare Benefits & Tax Credits The provider will be expected to manage any increase in demand within the contract value. The contract will make a significant contribution to Shropshire Council's strategic intentions that are in place to support prevention and early intervention. Chiefly this in in reference to the delivery of The Shropshire Plan and also the more recently agreed Prevention Framework which provides more context and detail for how we will deliver our strategic plans. The Framework includes the following key priority area which relates to this contract: *Priority 2: Integration and One Shropshire - Enable communities and the voluntary and community sector to take more of central role in the development and delivery of prevention programmes, ensuring all age groups are at the centre of the implementation of the framework. This includes the developing community and family hubs (and spokes) Furthermore, the framework emphasises the importance of taking forward approaches that are neighbourhood led. This means joining up local services in the community, as well as with countywide provision, and fostering community connections so that everyone in a neighbourhood can thrive. Providing more services closer to home and taking a neighbourhood approach is at the heart of our wider vision to improving wellbeing and preventing illness and poor health. Working in this way will allow us to fulfil the following priorities: *The One Shropshire Vision aims to outline how Shropshire Council is working with its partners including the NHS and Voluntary and Community Sector to support people to live their best lives and centres around making it as easy as possible for people to stay happy, healthy and connected in their communities. *One Shropshire is about coming together as a system (system meaning working with multiple partners, the community and people who live in Shropshire), with an integrated, complementary offer that meets identified and prioritised local needs and fills any gaps in provision. Given the breadth of experience and range of activity required, we would welcome proposals which bring together a number of organisations to deliver this service. This may be a formal or informal partnership, a consortium, a lead provider / sub-contractors arrangement or similar. Additionally, the Council recognises the importance of the strong brand, identity and recognition that individual organisations have and a solution which retains choice for people within the contracting arrangement is desirable. The contract will be for an initial term of 4 years with an option to extend the contract by a further 3 years subject to contract performance and budget availability. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/E5K2335YZ2

Renewal: This contract can be extended for a further period of up to 3 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025775-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2024 |
| Submission deadline | 3 Jun 2024 |
| Future notice date | Not specified |
| Award date | 29 Jul 2024 |
| Contract period | 30 Sep 2024 - 30 Sep 2028 |
| Recurrence | 7 years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,637,500 |
| Lots value | £4,637,500 |
| Awards value | Not specified |
| Contracts value | £4,637,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHROPSHIRE COUNCIL |
| Additional buyers | SHROPSHIRE COUNCIL IS PURCHASING ON BEHALF OF ITSELF AND ANY WHOLLY OWNED LOCAL AUTHORITY COMPANY OR OTHER ENTITY THAT IS DEEMED TO BE A CONTRACTING AUTHORITY BY VIRTUE OF THE COUNCIL’S INVOLVEMENT. |
| Locality | SHREWSBURY |
| Post town | Shrewsbury |
| Postcode | SY2 6ND |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG22 Shropshire |
| Local authority | Shropshire |
| Electoral ward | Abbey |
| Westminster constituency | Shrewsbury |
| Delivery location | TLG22 Shropshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ADVICE SHROPSHIRE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75200000 - Provision of services to the community

## Release History

- 14 Aug 2024 at 11:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/025775-2024
- 2 May 2024 at 13:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014215-2024

## Notice URLs

- http://www.shropshire.gov.uk
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=882588135
- https://www.delta-esourcing.com/respond/E5K2335YZ2
- https://www.delta-esourcing.com/tenders/UK-UK-Shrewsbury:-Provision-of-services-to-the-community./E5K2335YZ2
- https://www.delta-esourcing.com/tenders/UK-title/E5K2335YZ2

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0456e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0456e0.json.