---
title: "Supply and Maintenance of a Customer Relationship Management System"
ocid: "ocds-h6vhtk-045868"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045868"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-045868.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-045868.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2024-05-09"
---

# Supply and Maintenance of a Customer Relationship Management System

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-045868

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045868)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-045868.json)

## Summary

The North Ayrshire Council is planning a tender for the Supply and Maintenance of a Customer Relationship Management System. This procurement falls under the services category and aims to provide a CRM system that can integrate with other systems used by various council services in North Ayrshire. The deadline for suppliers to return a questionnaire is 24th May 2024, with the future notice date set for 20th August 2024.

This tender by the North Ayrshire Council presents an opportunity for IT services providers specialising in consulting, software development, and Internet support. Businesses that can offer CRM solutions with seamless integration capabilities are well-suited to compete. The procurement process is in the planning stage, offering potential for long-term contracts with extensions, benefiting companies looking for stable and strategic partnerships in the public sector.

## Notice

Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire.

### Lot Information

Lot 1

Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire. This is required when the existing contract for the current CRM system Verint EM Pro comes to an end on 31/03/2025. The new contract is anticipated to be for a duration of 3 years with up to an additional 24 months extension at the sole discretion of North Ayrshire Council. Additional information: A questionnaire has been included for suppliers to completed and return by close of business 24th May 2024.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014878-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2024 |
| Submission deadline | Not specified |
| Future notice date | 19 Aug 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 May 2024 at 15:42 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/014878-2024

## Notice URLs

- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000765223
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=765223
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00337

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045868. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-045868.json.