---
title: "IT Service Management"
ocid: "ocds-h6vhtk-045883"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045883"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-045883.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-045883.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE"
published: "2024-05-30"
---

# IT Service Management

Buyer: POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE  
Current stage: Tender  
OCID: ocds-h6vhtk-045883

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-045883.json)

## Summary

The Police, Fire and Crime Commissioner for Northamptonshire has initiated a tender process for an IT Service Management project. The procurement is classified under the goods category, with a focus on Operating systems. The tender aims to procure a joint ITSM platform for Police and Fire customers, with a total value of £600,000. A key amendment has changed the bidders' response date to 10th June 2024. The submission deadline for the tender is 3rd June 2024.

This tender presents an opportunity for businesses specializing in software and information systems, inventory management software, and database and operating software packages. Companies in the IT sector, particularly those with expertise in service management, are well-suited to compete for this contract. The procurement process is currently at the tender stage, providing a chance for businesses to engage with the Police, Fire and Crime Commissioner for Northamptonshire to provide innovative solutions that address the agency's IT service needs.

## Notice

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

### Lot Information

Lot 1

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016941-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 May 2024 |
| Submission deadline | 3 Jun 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | £600,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE |
| Locality | WELLINGBOROUGH |
| Post town | Northampton |
| Postcode | NN8 6GS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF25 North Northamptonshire |
| Local authority | North Northamptonshire |
| Electoral ward | Brickhill and Queensway |
| Westminster constituency | Wellingborough and Rushden |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48430000 - Inventory management software package
- 48600000 - Database and operating software package
- 48620000 - Operating systems

## Release History

- 30 May 2024 at 16:04 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016941-2024
- 29 May 2024 at 09:49 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016705-2024
- 10 May 2024 at 09:49 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014927-2024

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=81546&B=BLUELIGHT
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/105822

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045883. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-045883.json.