---
title: "Non-Emergency Patient Transport Service"
ocid: "ocds-h6vhtk-045a0c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045a0c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-045a0c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-045a0c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD"
published: "2025-06-25"
---

# Non-Emergency Patient Transport Service

Buyer: NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-045a0c

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## Summary

The NHS Suffolk and North East Essex Integrated Care Board has initiated a procurement process for a Non-Emergency Patient Transport Service, aimed at improving health services in the UKH14 and UKH34 regions. This contract falls under the health services industry category and involves services such as eligibility assessment, call handling, booking, and the provision of safe, non-emergency transport for patients. The tender process follows the competitive procurement format stipulated in the Provider Selection Regime (PSR) and is governed by the Health Care Services Regulations 2023. The awarded contract is to span five years starting 1st April 2026, with the potential of a five-year extension. Most recently, an update confirmed the awarding of this contract using a selective method via a restricted procedure, following the completion of all procurement stages.

This procurement process offers significant opportunities for businesses, particularly those experienced in the health transport and logistics sector, to secure a long-term contract valued at approximately £139,616,350 over ten years. Firms with expertise in managing patient transportation and those capable of meeting the high standards of quality and innovation required by the NHS are well-positioned to benefit. Businesses interested in fostering integrated patient pathways and enhancing service sustainability will find this tender especially appealing, with the scope to influence elective care access and health inequality reduction within the region. The contracting process highlights the importance of collaboration and social value, presenting an opportunity for organisations looking to expand their role in the public health transport domain.

## Notice

The NHS Suffolk and North East Essex Integrated Care Board are issuing this tender in connection with the competitive procurement of Non-Emergency Patient Transport Services. The scope of the service will include assessment of eligibility, call handling, booking and the provision of safe non-emergency patient transport to eligible patients. The commissioners are looking to establish a contract for five (5) years with a potential extension period of up to five (5) years.

### Lot Information

Lot 1

The aim of this procurement is to establish non-emergency patient transport services across the NHS Suffolk and North East Essex Integrated Care Board (ICB) locality. The Non-Emergency Patient Transport Service (NEPTS) will be provided to all eligible patients within the locality. Currently over 13,500 journeys per month are undertaken. NEPTS are a key enabler underpinning access to elective care and supporting timely and efficient discharge processes for acute and community providers. As a partner within the system, the NEPTS provider will support improvements across the system, enabling patient choice and equitable access for elective care. National planning guidance breaks down the patient transport system into four core components. -triage and co-ordination -specialist services, which will require trained staff, often an adapted/specialist vehicle where the provider will be registered with the CQC. -non-specialist services, where a regular taxi or minibus is appropriate. -reimbursement for private or public transport, either as part of NEPTS or the Healthcare Travel Cost Scheme (HTCS). Consideration within these elements needs to be given to system relationships, improving integrated patient pathways including discharges, the wider transport system, including urgent services and local authority provision. The Contract will be for a term of 60 months (five years), with the possibility of extending the term for a period of 60 additional months (five years) beyond the initial contracted duration by agreement between the Authority and the Provider. The service is due to start on the 1st April 2026 with the first term ending on 31st March 2031, and the extension period would run from 1st April 2031 until 31st march 2036. The anticipated aggregate contract value is PS123,226,440. across the potential 10 years, but this figure is subject to the tender process. This notice is an Intention to Award notice under the competitive process for an existing service being awarded to a new provider. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the Specification, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.

Options: There is the potential for this contract to be extended by a period of up to five (5) years, 60 months.

Renewal: There is the potential for this contract to be extended by a period of up to five (5) years, 60 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035007-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2025 |
| Submission deadline | 12 Jul 2024 |
| Future notice date | 6 Jun 2024 |
| Award date | 25 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £139,616,350 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2BX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | TLH14 Suffolk CC, TLH34 Essex Haven Gateway |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTH TRANSPORTATION GROUP |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 25 Jun 2025 at 10:39 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035007-2025
- 25 Mar 2025 at 12:31 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/011101-2025
- 7 Jun 2024 at 12:10 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017719-2024
- 16 May 2024 at 10:45 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/015550-2024

## Notice URLs

- https://in-tendhost.co.uk/snee-icb/aspx/Home
- https://suffolkandnortheastessex.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-045a0c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-045a0c.json.