---
title: "Repair, Maintenance and Associated Services"
ocid: "ocds-h6vhtk-04691e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04691e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04691e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04691e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GOLDEN LANE HOUSING LIMITED"
published: "2025-02-04"
---

# Repair, Maintenance and Associated Services

Buyer: GOLDEN LANE HOUSING LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04691e

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## Summary

Golden Lane Housing Limited, located in Manchester, seeks to procure repair, maintenance, and associated services across England, Wales, and Northern Ireland. This invitation to tender focuses on planned investment works, compliance programme and servicing, responsive repairs, void works, estate services, and out-of-hours (OOH) call handling services. The tender is divided into four lots, each targeting different geographical regions and service requirements, with a total estimated value of GBP 87,000,000. The restricted procurement procedure is currently in the tender stage, and interested parties have until 28th June 2024 to submit their bids, with the second stage invitation to be issued on 29th July 2024.

This tender presents significant business growth opportunities for enterprises specializing in repair, maintenance, and property management services. Businesses well-suited to compete include small or medium enterprises (SMEs) with expertise in building installations, engineering services, and property management. Additionally, companies providing responsive repair services round-the-clock and those proficient in handling out-of-hours emergency calls can leverage their abilities to secure segments of this tender. This procurement process underpins a substantial project aimed at enhancing housing standards and services within the covered regions, promising long-term contracts and potential extensions of up to nine years.

## Notice

Golden Lane Housing manages circa 1,429 homes (owned, managed and leasehold) across England, Wales and Northern Ireland. Tenders were invited to deliver planned investment works, compliance programme and servicing, responsive repairs, void works, estate services and out of hours (OOH) call handling service for a term of five years with the option to extend for two further periods of twenty four months up to a maximum of nine years in aggregate. The tender for repairs, maintenance and associated services was divided into four lots. Lot 1 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 1 Lot 2 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 2 Lot 3 - Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 3 Lot 4 - Out of Hours (OOH) Call Handling Service (All Regions) This contract award notice relates to Lot 4 - Out of Hours (OOH) Call Handling Service (All Regions).

### Lot Information

Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 1

The typical activity under Lot 1 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 1, currently includes within it approx. 744 homes. This figure may increase during the life of the contract. The primary workstreams to be delivered through this contract are: *Planned Investment Works; *Compliance Programme and Servicing; *Responsive Repairs (24/7, 365 days a year basis); *Void Works (to achieve a letting standard); *Estate Services (including grounds maintenance, trees, window cleaning and communal cleaning). The geographic region covered by Lot 1 was detailed within the tender documents.

Renewal: Contract term of five years. Golden Lane Housing may extend the Contract following the Contract Period for two further periods of twenty four months up to a maximum of nine years in aggregate.

Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 2

The typical activity under Lot 2 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 2, currently includes within it approx. 383 homes. This figure may increase during the life of the contract. The primary workstreams to be delivered through this contract are: *Planned Investment Works; *Compliance Programme and Servicing; *Responsive Repairs (24/7, 365 days a year basis); *Void Works (to achieve a letting standard); *Estate Services (including grounds maintenance, trees, window cleaning and communal cleaning). The geographic region covered by Lot 2 was detailed within the tender documents.

Renewal: Contract term of five years. Golden Lane Housing may extend the Contract following the Contract Period for two further periods of twenty four months up to a maximum of nine years in aggregate.

Repairs, Maintenance and Associated Services excluding Out of Hours (OOH) Call Handling Service - Region 3

The typical activity under Lot 3 was to deliver a planned and responsive property repairs, investment and management service to Golden Lane Housing property assets in Region 3, currently includes within it approx. 302 homes. This figure may increase during the life of the contract. The primary workstreams to be delivered through this contract are: *Planned Investment Works; *Compliance Programme and Servicing; *Responsive Repairs (24/7, 365 days a year basis); *Void Works (to achieve a letting standard); *Estate Services (including grounds maintenance, trees, window cleaning and communal cleaning). The geographic region covered by Lot 3 was detailed within the tender documents.

Renewal: Contract term of five years. Golden Lane Housing may extend the Contract following the Contract Period for two further periods of twenty four months up to a maximum of nine years in aggregate.

Out of Hours (OOH) Call Handling Service (All Regions)

The typical activity under Lot 4 will be to deliver an Out of Hours (OOH) Call Handling Service for Golden Lane Housing tenants, tenant support workers and/or their families to report emergency and appointable repairs outside of normal working hours (including evenings, weekends and bank holidays) as detailed in the tender documents. This service will include the keeping and maintenance of out of hours records, and the communication of out of hours jobs that require attendance by the third-party Responsive Repairs Contractor.

Renewal: Contract term of five years. Golden Lane Housing may extend the Contract following the Contract Period for two further periods of twenty four months up to a maximum of nine years in aggregate.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003651-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2025 |
| Submission deadline | 28 Jun 2024 |
| Future notice date | Not specified |
| Award date | 29 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £87,000,000 |
| Lots value | £87,000,000 |
| Awards value | Not specified |
| Contracts value | £250,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOLDEN LANE HOUSING LIMITED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M14 7HR |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Whalley Range |
| Westminster constituency | Manchester Rusholme |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MCP PROPERTY SERVICES |

## CPV Codes

### Divisions

- 42 - Industrial machinery
- 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)
- 45 - Construction work
- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 71 - Architectural, construction, engineering and inspection services
- 77 - Agricultural, forestry, horticultural, aquacultural and apicultural services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 90 - Sewage, refuse, cleaning and environmental services
- 92 - Recreational, cultural and sporting services

### Codes

- 42500000 - Cooling and ventilation equipment
- 44100000 - Construction materials and associated items
- 44200000 - Structural products
- 44400000 - Miscellaneous fabricated products and related items
- 44600000 - Tanks, reservoirs and containers; central-heating radiators and boilers
- 45100000 - Site preparation work
- 45200000 - Works for complete or part construction and civil engineering work
- 45300000 - Building installation work
- 45400000 - Building completion work
- 50000000 - Repair and maintenance services
- 50500000 - Repair and maintenance services for pumps, valves, taps and metal containers and machinery
- 50700000 - Repair and maintenance services of building installations
- 51100000 - Installation services of electrical and mechanical equipment
- 51300000 - Installation services of communications equipment
- 51700000 - Installation services of fire protection equipment
- 51800000 - Installation services of metal containers
- 71300000 - Engineering services
- 77200000 - Forestry services
- 77300000 - Horticultural services
- 79500000 - Office-support services
- 90400000 - Sewage services
- 90600000 - Cleaning and sanitation services in urban or rural areas, and related services
- 90700000 - Environmental services
- 90900000 - Cleaning and sanitation services
- 92222000 - Closed circuit television services

## Release History

- 4 Feb 2025 at 14:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003651-2025
- 21 May 2024 at 09:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015949-2024

## Notice URLs

- http://www.glh.org.uk
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=921509676
- https://www.delta-sourcing.com/respond/PW7SX75W75

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04691e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04691e.json.