---
title: "Retail Systems Procurement"
ocid: "ocds-h6vhtk-04695f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04695f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04695f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04695f.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SCOTRAIL TRAINS LIMITED"
published: "2024-05-21"
---

# Retail Systems Procurement

Buyer: SCOTRAIL TRAINS LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-04695f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04695f.json)

## Summary

The ScotRail Trains Limited is looking to procure Retail Systems for their operations. The procurement involves developing and implementing a user-centric website, app, and Smart Kiosks powered by a single centralised Ticket Issuing System. The contract period is 1440 days with optional five 12-month extension periods available. The procurement method is a selective negotiated procedure with prior call for competition. The deadline for tender submission is 28th June 2024, and successful candidates will be invited for the second stage by 7th August 2024.

This tender offers an opportunity for businesses in the IT services: consulting, software development, Internet, and support industry to partner with ScotRail Trains Limited. Interested suppliers must demonstrate technical expertise, project management capabilities, and financial stability to compete effectively. The tender process involves a minimum of 2 and a maximum of 5 suppliers being selected for the ITN stage based on the selection criteria. Winning suppliers will need to adhere to Key Performance Indicators specified in the final contract, ensuring business growth through a long-term partnership.

## Notice

ScotRail Trains require a technology partner with proven expertise and innovative vision to develop and implement a user-centric website, app, and Smart Kiosks, powered by a single centralised TIS (Ticket Issuing System) that sets the benchmark for UK rail ticketing, this will require procuring a state-of-the-art multi-channel e-commerce solution that redefines convenience, accessibility, and value for our passengers.

### Lot Information

Lot 1

ScotRail is looking to procure the following solution: Central TIS 'backend' eCommerce website and mobile app eTVD (Electronic Ticket Validation Database) Smart Kiosks Call Centre TIS and Account Management Application FUTURE OPTION: Handheld TIS (Ticket Issuing System) FUTURE OPTION: Ticket Office TIS (Ticket Issuing System) Additional information: Suppliers should complete PQQ (SPD) Sections A TO L. Sections A to J and Section L are a mix of required Supplier Details and a number of Mandatory Pass/Fail Questions. Section K (Technical and Professional Ability) will be scored in order to select a minimum of 2 and a maximum of 5 suppliers to take forward to ITN Stage.

Options: FUTURE OPTION: Handheld TIS (Ticket Issuing System) FUTURE OPTION: Ticket Office TIS (Ticket Issuing System)

Renewal: Optional five 12 month extension periods available

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016058-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2024 |
| Submission deadline | 28 Jun 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTRAIL TRAINS LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 6HQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 May 2024 at 15:21 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016058-2024

## Notice URLs

- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000762976
- https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30589
- https://www.scotrail.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04695f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04695f.json.