---
title: "Framework for Home Support Providers for West and North Norfolk"
ocid: "ocds-h6vhtk-04696a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04696a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04696a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04696a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2025-01-09"
---

# Framework for Home Support Providers for West and North Norfolk

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04696a

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## Summary

Norfolk County Council has completed the procurement process for the "Framework for Home Support Providers for West and North Norfolk," an initiative in the Health and Social Work Services category. This service-based procurement aims to provide home support solutions across seven lots in the locations of Coastal, Kings Lynn, Fens and Brecks, Swaffham and Downham, and North Norfolk (split into three areas). The procurement was managed using an open procedure, resulting in contracts signed as of 1 November 2024, with key active suppliers including Norvic Healthcare (Anglia) Limited, Universal Care Services UK Ltd, and Cera Care Operations Ltd. Each lot focuses on delivering care to adults assessed with social care needs within the UKH16 region.

This tender presents significant growth opportunities for businesses in the health and social care sector, particularly those that can deliver high-quality home support services. It is particularly suited for SMEs and larger entities keen on expanding their market footprint in Norfolk’s social care services. The open procedure framework allows for inclusive participation, inviting a variety of businesses to potentially benefit from long-term contracts valuing millions of GBP collectively. Given the importance placed on quality within the award criteria, businesses with a strong track record in reliable and effective home support services will find themselves well-positioned to compete successfully.

## Notice

Nature of SpecificationNorfolk requires home support solutions which enable users of services to maximise their independence and lead a fulfilling lifestyle. Home support is the delivery of an agreed package of care for adults in their own home, who have been assessed as having a social care need because of a physical or mental impairment or illness. The care may be arranged on behalf of the individual and funded through several routes: fully funded care, partially funded care, direct payment, and/or as a self-funded arrangement. There are 7 lots for this ProcurementLot 1 CostalLot 2 Kings LynnLot 3 Fens and BrecksLot 4 Swaffham and DownhamLot 5 North Norfolk 1Lot 6 North Norfolk 2Lot 7 North Norfolk 3See full Specification and Tender Documents

### Lot Information

1. Coastal

as per the Specification & ITT Documents. Additional information: Different areas may have a different contract start dates

2. Kings Lynn

as per the Specification & ITT Documents. Additional information: Different areas may have a different contract start dates

3. Fens and Brecks

as per the specification & ITT documents. Additional information: Different areas may have a different contract start dates

4. Swaffham and Downham

as per the Specification and ITT documents. Additional information: Different areas may have a different contract start dates

5. North Norfolk 1

as per the specification and ITT documents. Additional information: Different areas may have a different contract start dates

6. North Norfolk 2

as per the Specification and ITT Documents. Additional information: Different areas may have a different contract start dates

7. North Norfolk 3

as per the Specification & ITT Documents. Additional information: Different areas may have a different contract start dates

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000628-2025 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jan 2025 |
| Submission deadline | 20 Jun 2024 |
| Future notice date | Not specified |
| Award date | 1 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £56,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £61,600,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NR1 1DH |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLH16 North and West Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 6 |
| Supplier names | CERA CARE OPERATIONS; EASTERN SPECIALIST SERVICES; MANORCOURT CARE (NORFOLK; NORVIC HEALTHCARE (ANGLIA; UNIVERSAL CARE SERVICES; VERITY HEALTHCARE |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85000000 - Health and social work services
- 98513310 - Home-help services

## Release History

- 9 Jan 2025 at 10:46 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000628-2025
- 21 May 2024 at 15:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016073-2024

## Notice URLs

- http://www.norfolk.gov.uk
- https://in-tendhost.co.uk/norfolkcc/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04696a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04696a.json.