---
title: "Contact Centre as a Service"
ocid: "ocds-h6vhtk-046a4d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046a4d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-046a4d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-046a4d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS (ACTING JOINTLY)"
published: "2025-01-10"
---

# Contact Centre as a Service

Buyer: THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS (ACTING JOINTLY)  
Current stage: Award  
OCID: ocds-h6vhtk-046a4d

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## Summary

The Corporate Officers of the House of Lords and House of Commons are seeking information through an early market engagement process for the provision of a Managed Contact Centre for Call Management. The project, titled "PI1301686 - Managed Contact Centre for Call Management (Early Market Engagement)," falls under the telephone switchboard services category and is classified as a service procurement. The engagement is designed to assess market capabilities for spanning multiple inbound channels and internal processes, with the potential for future scalability. Participants are required to complete and submit a RFI Questionnaire by 20th June 2024.

This tender provides valuable growth opportunities for businesses specialising in managed contact centre services, particularly those with experience in handling multiple communication channels and dynamic internal processes. Companies with innovative service delivery models and the ability to offer scalable solutions would be well-suited to participate. This market engagement will help shape the final procurement strategy, allowing businesses to align their offerings with the needs of the UK Parliament.

## Notice

A solution for a secure, scalable & resilient Contact Centre as a Service ("CCaaS") that integrates with the Authority's Telephony service and data sources (Active Directory, ServiceNow, etc).

### Lot Information

Lot 1

A solution for a secure, scalable & resilient Contact Centre as a Service ("CCaaS") that integrates with the Authority's Telephony service and data sources (Active Directory, ServiceNow, etc).

Options: The contract has an initial term of 5 years. The final 2 years of the contract are optional

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000887-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | 23 May 2024 |
| Award date | 12 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,372,300 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS (ACTING JOINTLY) |
| Additional buyers | CORPORATE OFFICERS OF THE HOUSE OF LORDS AND HOUSE OF COMMONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 0AA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI32 Westminster |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KERV EXPERIENCE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64214200 - Telephone switchboard services

## Release History

- 10 Jan 2025 at 15:21 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000887-2025
- 24 May 2024 at 12:49 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/016457-2024

## Notice URLs

- https://www.parliament.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046a4d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-046a4d.json.