---
title: "Historic Royal Palaces Digital Visitor Guide Content"
ocid: "ocds-h6vhtk-046a51"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046a51"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-046a51.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-046a51.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HISTORIC ROYAL PALACES"
published: "2025-04-09"
---

# Historic Royal Palaces Digital Visitor Guide Content

Buyer: HISTORIC ROYAL PALACES  
Current stage: Award  
OCID: ocds-h6vhtk-046a51

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## Summary

Historic Royal Palaces, an independent charity based in Hampton Court Palace, Surrey, is running a tender process to establish a Framework Agreement for the creation of content for its Digital Visitor Guide (DVG). This procurement falls under the category of cultural services, specifically aimed at providing sensory-rich audio and visual content on mobile devices, including British Sign Language. The tender encompasses three lots: General Content Production in multiple languages, British Sign Language tours, and Audio Described tours for visually impaired visitors. The tender process uses an open procedure, with key dates including the submission deadline on 24th June 2024.

This tender represents a significant opportunity for businesses in the creative content production sector, particularly those skilled in translation and interpretation services, tourist information, and guide services. Small and medium enterprises (SMEs) are encouraged to participate, with subcontracting options available for specialist services. The Framework Agreement has a potential duration of up to four years, providing a stable stream of projects perfect for businesses looking to expand their client base within the cultural and heritage sectors. Firms experienced in museum, gallery, or heritage site content creation are well-suited to compete for this tender.

## Notice

We will be running a tender process with the intention of establishing Framework Agreements for the provision of content for our existing Digital Visitors Guide (DVG). The DVG provides audio and visual content on a mobile device in multiple languages, including British Sign Language. DVGs also offer specialist Audio Described tours (in English-only) for blind and partially sighted visitors.

### Lot Information

General Content Production

Content production for HRP's existing Digital Visitor Guide in English and multiple languages. This is to include script writing, translation (where appropriate), and production. Current languages offered across HRPs sites are: Dutch, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, Spanish, Ukrainian and British Sign Language. Content production may also include Audio Described tours. Specialist services can be sub-contracted where necessary. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/GP5TY524A9

Renewal: This framework agreement will be for a two year period with the option to extend for a further two years.

Content Production: British Sign Language

Production of British Sign Language tours for HRP's existing Digital Visitor Guide.

Renewal: This framework agreement will be for a two year period with the option to extend for a further two years.

Content Production: Audio Described

Production of Audio Described tours for HRP's existing Digital Visitor Guide.

Renewal: This framework agreement will be for a two year period with the option to extend for a further two years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013979-2025 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2025 |
| Submission deadline | 24 Jun 2024 |
| Future notice date | Not specified |
| Award date | 27 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £540,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ROYAL PALACES |
| Locality | HAMPTON |
| Post town | Kingston upon Thames |
| Postcode | KT8 9AU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Hampton |
| Westminster constituency | Twickenham |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | ADVANCED THINKING SYSTEMS LTD (T/A ATS HERITAGE; IMAGINEEAR; SMARTIFY |

## CPV Codes

### Divisions

- 63 - Supporting and auxiliary transport services; travel agencies services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 92 - Recreational, cultural and sporting services

### Codes

- 63513000 - Tourist information services
- 63514000 - Tourist guide services
- 79530000 - Translation services
- 79540000 - Interpretation services
- 92500000 - Library, archives, museums and other cultural services

## Release History

- 9 Apr 2025 at 13:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/013979-2025
- 24 May 2024 at 13:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016462-2024

## Notice URLs

- http://www.hrp.org.uk
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=917205384
- https://www.delta-esourcing.com/register/
- https://www.delta-esourcing.com/respond/GP5TY524A9

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046a51. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-046a51.json.