---
title: "Interpretation and Translation Services"
ocid: "ocds-h6vhtk-046b81"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046b81"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-046b81.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-046b81.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS SHARED BUSINESS SERVICES LIMITED"
published: "2025-12-11"
---

# Interpretation and Translation Services

Buyer: NHS SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-046b81

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## Summary

The NHS Shared Business Services Limited (NHS SBS) has initiated a procurement process using an open procedure to establish a Framework Agreement for "Interpretation and Translation Services", with an industry classification of interpretation services (CPV: 79540000). The procurement covers locations across the UK and involves various lots, including services like face-to-face spoken language interpretation, British Sign Language, telephone interpreting, and translation services. Timelines include contract commencement from 6 November 2025, with an initial term lasting until 5 November 2027, extendable by 24 months to potentially conclude by 5 November 2029. The procurement stage is currently at completion, with contracts having been awarded on 20 November 2025. The buying organisation, NHS SBS, is based in Hemel Hempstead, UK, with a mandate to service NHS and social care organisations as well as other public and private sector bodies authorised to use the framework.

This framework presents diverse business growth opportunities, particularly for organisations specialising in language services. SMEs and larger enterprises that offer interpretation and translation services can benefit from participating, as the framework is structured to accommodate multiple suppliers with good capabilities in areas such as language specialisms and ancillary translation services. Companies leveraging technology for interpretations, such as video or digital platforms, are particularly well-suited, given the lot requirements. Moreover, suppliers committed to sustainability and social value are likely to have a competitive edge, reflecting NHS SBS's emphasis on these elements in the procurement process. Participating in such frameworks can help companies expand their service offerings, customer base, and market presence in the public sector.

## Notice

NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework Agreement. NHS SBS has put in place a Framework Agreement for the provision of Interpretation and Translation Services and related Goods and Services for the Public Sector to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://www.sbs.nhs.uk/services/framework-agreements-categories/ The framework includes Face to Face translation, British Sign Language (BSL), Telephone Interpretation, Document Translation and ancillary services, Video Interpretation and a One Stop Shop for Managed Services. Lot 1 - Face to Face (Spoken Language) Lot 2 - British Sign Language (BSL) Lot 3 - Telephone Interpreting Lot 4 - Document Translation and Ancillary Services Lot 5 - Video Interpretation Lot 6 - One Stop Shop (Managed Service)

### Lot Information

Face to Face (Spoken Language)

Lot 1 is for the provision of Face-to-Face Interpretation and Translation Services, the awarded Suppliers have demonstrated that they are able to supply spoken word interpreters, across a range of languages for varied public sector language requirements. This could include interpreters with language specialisms including legal, medical, pharmaceutical, financial, IT, media, trauma, children, education, mental health, transportation, engineering, procurement, marketing, housing, benefits, immigration, defence, security, technical and government (central and local), in connection with the Procurement. Additional information: Price is not the only award criterion, and all criteria are stated only in the procurement documents.

Options: Up to a maximum of 24 month extension

British Sign Language (BSL)

Lot 2 is for the provision of British Sign Language services, the awarded Suppliers will supply interpreters or translators able to provide non-verbal communication to the deaf and deaf-blind community for varied public. Additional information: Price is not the only award criterion, and all criteria are stated only in the procurement documents.

Options: Up to a maximum of 24 month extension

Telephone Interpreting

Lot 3 is for the provision of Telephone Interpretation Services, the awarded Suppliers will provide telephone based spoken word services across a range of common and rare languages for varied public sector customers. The services will be available on a 24-hours a day, 7 days a week, 365 days a year basis to provide full coverage and access to first-person interpretation services, in connection with the call-off contact. Additional information: Price is not the only award criterion, and all criteria are stated only in the procurement documents.

Options: Up to a maximum of 24 month extension

Document Translation and Ancillary Services

Lot 4 is for the provision of Document Translation and Ancillary Services, this includes, but is not limited to, website localisation services and transcription services. Awarded Suppliers will provide document translation services across a range of languages across all forms of written texts and performed by qualified translators, machine translated, or a mixture of both with post translation editing. Documents can be varied and may include manuals, handbooks, marketing brochures, flyers, leaflets and letters, website material, guidance or information documents. File formats may include MS Word, MS Excel, MS PowerPoint, and text, RTF, PDF, Quark, Photoshop and Illustrator plus many more in connection with the call-off contact. Additional information: Price is not the only award criterion, and all criteria are stated only in the procurement documents.

Options: Up to a maximum of 24 month extension

Video Interpretation

Lot 5 is for the provision of Video Interpreting, the awarded Suppliers will supply the provision of Video Interpretation services as both 'On-Demand' and 'Pre-Booked' services with the ability to use commonly used video conferencing software or bespoke portals from suppliers in connection with the call-off contract. Additional information: Price is not the only award criterion, and all criteria are stated only in the procurement documents.

Options: Up to a maximum of 24 month extension

One Stop Shop (Managed Service)

Lot 6 is for the provision of a One Stop Shop Interpretation and Translation Service. This lot enables the provision of comprehensive, managed services that include all aspects of Interpretation and Translation (spoken, BSL, telephone, video, and document translation). Additional information: Price is not the only award criterion, and all criteria are stated only in the procurement documents.

Options: Up to a maximum of 24 month extension

One Stop Shop

One Stop Shop Interpretation and Translation Service. One Stop Shop offers customers access to all of the services defined under Lots 1, 2, 3, 4 and 5 through one Supplier. It is anticipated that delivery of a One Stop shop will enable effective and efficient management of all bookings, service availability, timesheeting, invoicing and management information. Additional information: Duration in months: 01/05/2025 / End 30/04/2029 Please see description in the main contract objective on the Request for Information (RFI). Lots will be defined as an outcome of this initial market engagement PIN. The new Framework/DPS, subject to review and change, is expected to go live shortly after the expiry of the existing Framework Agreement 10172 on May 2025. Please see the link at section 1.3 above for instructions on how to participate and submit responses via the SAPAriba RFI.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/081926-2025 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2025 |
| Submission deadline | 13 Mar 2025 |
| Future notice date | 8 Nov 2024 |
| Award date | 20 Nov 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £73,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £73,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled, Planned |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SHARED BUSINESS SERVICES LIMITED |
| Additional buyers | NHS SHARED BUSINESS SERVICES |
| Locality | HEMEL HEMPSTEAD |
| Post town | Hemel Hempstead |
| Postcode | HP2 7AH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Dacorum |
| Electoral ward | Adeyfield East |
| Westminster constituency | Hemel Hempstead |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 37 |
| Supplier names | AAGLOBAL LANGUAGE SERVICES; ABC TRANSLATION; ABSOLUTE INTERPRETING & TRANSLATIONS; ACCENTUS LANGUAGE SERVICES; ACOLAD; ACTION DEAFNESS; AXIS RECRUITMENT; BID SERVICES; DA LANGUAGES LIMITED TRADING AS DALS; DCVS TRADING; DIGITAL INTERPRETATIONS; ENABLE2 TRANSLATE LIMITED TRADING AS TRANSLATE ONE; LANGUAGE EMPIRE; LANGUAGE IS EVERYTHING; LANGUAGE LINE LIMITED TRADING AS LANGUAGE LINE SOLUTIONS; LANGUAGE LINE LIMITED TRADING AS LANGUAGELINE SOLUTIONS; LANGUAGE PHONE; LANGUAGE SERVICES; LANGUAGE SERVICESUK; LANGUAGESERVICESUK; LINGVO HOUSE TRANSLATION SERVICES; MICROLINK; MIGRANT HELP TRADING LIMITED TRADING AS CLEAR VOICE; ONCALL INTERPRETERS; PAPILLON TRANSLATIONS; PRESTIGE NETWORK; REMARK; SIGN SOLUTIONS SLIA; SIGNALISE; SILENT SOUNDS COMMUNICATIONS; STOCKPORT INTERPRETING UNIT STOCKPORT METROPOLITAN BOROUGH COUNCIL; SUPREME LINGUISTIC SERVICES T/A PREMIUM LINGUISTIC SERVICES; THE LANGUAGE ROOM; THE LANGUAGE SHOP; THEBIGWORD INTERPRETING SERVICES; TOPP LANGUAGE SOLUTIONS; WORD360 |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79530000 - Translation services
- 79540000 - Interpretation services

## Release History

- 11 Dec 2025 at 12:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/081926-2025
- 16 Jan 2025 at 16:18 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001556-2025
- 24 May 2024 at 15:19 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/016519-2024

## Notice URLs

- http://absolute-interpreting.co.uk/
- http://www.aaglobal.co.uk
- http://www.actiondeafness.org.uk
- http://www.agence-de-traduction.ch
- http://www.axisrec.com
- http://www.bid.org.uk
- http://www.hertsinterpreting.org
- http://www.languageshop.org
- http://www.lsuk.org
- http://www.oncallinterpreters.co.uk
- http://www.papillontranslations.com
- http://www.prestigenetwork.co.uk
- http://www.signalise.coop
- http://www.signsolutions.uk.com
- http://www.silent-sounds.co.uk
- http://www.stockport-interpreting-unit.co.uk
- http://www.thebigword.com
- http://www.thelanguageroom.com
- http://www.topplanguagesolutions.co.uk
- http://www.word360.co.uk
- https://accentuslanguages.co.uk/
- https://clearvoice.org.uk/
- https://discovery.ariba.com/rfx/22114846
- https://language-empire.co.uk/
- https://www.acolad.com/
- https://www.dals.co.uk/
- https://www.languageiseverything.com/
- https://www.languageline.com/en-gb/
- https://www.languagephone.org
- https://www.lingvohouse.com/
- https://www.microlinkpc.com/
- https://www.premiumlinguisticservices.com/
- https://www.remark.uk.com/
- https://www.sbs.nhs.uk/
- https://www.sbs.nhs.uk/nhs-sbs-about-us
- https://www.sbs.nhs.uk/services/framework-agreements-categories/
- https://www.tolk.co.uk
- https://www.translate.one/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046b81. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-046b81.json.