---
title: "Critical Care Transfer Services Call Handling"
ocid: "ocds-h6vhtk-046b89"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046b89"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-046b89.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-046b89.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BRISTOL & WESTON NHS PURCHASING CONSORTIUM"
published: "2024-11-01"
---

# Critical Care Transfer Services Call Handling

Buyer: BRISTOL & WESTON NHS PURCHASING CONSORTIUM  
Current stage: Award  
OCID: ocds-h6vhtk-046b89

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046b89)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-046b89.json)

## Summary

The Bristol and Weston Purchasing Consortium (BWPC), in collaboration with the University Hospitals Bristol and Weston NHS Foundation Trust (UHBW), has concluded a contract to provide Call Handling services for critical care transfer referrals. This procurement falls under the category of administrative healthcare services and operates within the South West UK region (UKK). The current contract stage is the award phase, and the contract was signed on 26 September 2024. The duration of the contract is three years, with an option to extend for a further year, making the total potential contract value £177,364 excluding VAT. The procurement method used was an open procedure, ensuring competitive and transparent bidding.

This tender presents significant opportunities for businesses specialising in call handling, particularly those experienced in healthcare services. Firms that can demonstrate high-quality service and competitive pricing are well-suited to compete in this tender. The contract, presently held by BAEMS Limited (T/A Bristol Ambulance EMS), signifies potential for growth in administrative support services for critical care transfers across regions including South Wales. Given the emphasis on service quality and social value, this tender offers a strategic entry point for service-oriented businesses looking to partner with prominent healthcare institutions such as UHBW.

## Notice

Bristol and Weston Purchasing Consortium ("BWPC") is working together with University Hospitals Bristol and Weston NHS Foundation Trust ("UHBW") to put a contract in place to provide Call Handling services for the management of referrals for advice and critical care transfers for Southwest Neonatal Advice and Retrieval (SoNAR), Wales and West Acute Transport for Children (WATCh), Retrieve Adult Critical Care Transfer Service, Bristol Extracorporeal Membrane Oxygenation Service (ECMO) and Paediatric Major Trauma Service across Peninsula and Severn regions (to note WATCh also covers South Wales)

### Lot Information

Lot 1

To provide Call Handling services for the management of referrals for advice and critical care transfers for Southwest Neonatal Advice and Retrieval (SoNAR), Wales and West Acute Transport for Children (WATCh), Retrieve Adult Critical Care Transfer Service, Bristol Extracorporeal Membrane Oxygenation Service (ECMO) and Paediatric Major Trauma Service across Peninsula and Severn regions (to note WATCh also covers South Wales)

Options: 3 years with the option to extend for 1 year (3+1)

Renewal: Option to extend for a further 12 months (3+1)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035446-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Nov 2024 |
| Submission deadline | 24 Jun 2024 |
| Future notice date | Not specified |
| Award date | 25 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £177,364 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRISTOL & WESTON NHS PURCHASING CONSORTIUM |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS10 5NB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Horfield |
| Westminster constituency | Bristol North West |
| Delivery location | TLK South West (England), TLK1 Gloucestershire, Wiltshire and Bristol/Bath area |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BAEMS LIMITED (T/A BRISTOL AMBULANCE EMS |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75122000 - Administrative healthcare services

## Release History

- 1 Nov 2024 at 11:28 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035446-2024
- 24 May 2024 at 16:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016530-2024

## Notice URLs

- https://bristolambulance.co.uk/
- https://discovery.ariba.com/rfx/19810237
- https://service.ariba.com/Discovery.aw/ad/viewRFX?id=19810237
- https://www.uhbw.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046b89. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-046b89.json.