---
title: "Customer Experience Platform"
ocid: "ocds-h6vhtk-046bbd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046bbd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-046bbd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-046bbd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MID ULSTER DISTRICT COUNCIL"
published: "2024-12-16"
---

# Customer Experience Platform

Buyer: MID ULSTER DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-046bbd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046bbd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-046bbd.json)

## Summary

Mid Ulster District Council has initiated a procurement process for a Customer Experience Platform to support its Digital Transformation Strategy. This tender, classified under the customer services industry category (CPV 79342300), is sought through a selective procurement method (restricted procedure) with an estimated value of £250,000 GBP. Businesses interested in this opportunity should note the tender submission deadline is set for 28th June 2024, with bid validity extending until 26th September 2024. The project delivery will encompass various regions within the UK, including UKN, UKN0, and UKN0B.

This tender presents significant business growth opportunities for companies specialising in customer-care services, software programming and consultancy services, and computer-related services. The implementation of a customer experience platform that aligns with Mid Ulster District Council's digital agenda could be a substantial project for businesses with expertise in these areas. The tender is best suited for businesses with a proven track record in digital transformation projects and those capable of meeting qualitative assessment criteria such as system requirements, technical requirements, ease of use, customer CRM requirements, and implementation capabilities. The contract period is projected to last for approximately five years, making it an attractive long-term engagement for the successful bidder.

## Notice

The Council is seeking to procure a customer experience platform solution that: * Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.

### Lot Information

Lot 1

The Council is seeking to procure a customer experience platform solution that: * Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specification Document available within the CFT documents area of E-Tenders NI.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040464-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2024 |
| Submission deadline | 28 Jun 2024 |
| Future notice date | Not specified |
| Award date | 16 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | £250,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MID ULSTER DISTRICT COUNCIL |
| Locality | DUNGANNON |
| Post town | Northern Ireland |
| Postcode | BT71 6DT |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN0B Mid Ulster |
| Local authority | Mid Ulster |
| Electoral ward | Killymeal |
| Westminster constituency | Fermanagh and South Tyrone |
| Delivery location | TLN Northern Ireland, TLN0 Northern Ireland, TLN0B Mid Ulster |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72200000 - Software programming and consultancy services
- 72500000 - Computer-related services
- 79342300 - Customer services
- 79342320 - Customer-care services

## Release History

- 16 Dec 2024 at 14:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/040464-2024
- 28 May 2024 at 13:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016626-2024

## Notice URLs

- https://etendersni.gov.uk/epps

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046bbd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-046bbd.json.