--- title: "First Rail, SWR & GWR Ticket Issuing Systems (TIS) for On Board and Ticket Office Solutions Procurement Tender" ocid: "ocds-h6vhtk-046c85" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046c85" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-046c85.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-046c85.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "FIRSTGROUP HOLDINGS LIMITED" published: "2024-05-30" --- # First Rail, SWR & GWR Ticket Issuing Systems (TIS) for On Board and Ticket Office Solutions Procurement Tender Buyer: FIRSTGROUP HOLDINGS LIMITED Current stage: Tender OCID: ocds-h6vhtk-046c85 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046c85) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-046c85.json) ## Summary The procurement process is currently at the tender stage and is being run by First Group on behalf of First Rail Holdings (FRH), South Western Railway (SWR), and Great Western Railway (GWR). The title of the procurement tender is "First Rail, SWR & GWR Ticket Issuing Systems (TIS) for On Board and Ticket Office Solutions Procurement Tender" within the transport services industry category. The tender involves multiple lots for different ticket issuing solutions for SWR and GWR, each with specific contract periods and renewal options. The submission deadline for Expressions of Interest (EoI) and Pre-Qualification Questionnaire (PQQ) is set for 10/07/2024 (17:00). This procurement tender for ticket issuing systems presents growth opportunities for businesses in the transport services sector, especially those specializing in software solutions, hardware support, and maintenance. Businesses equipped to provide On Board Ticket Issuing and Validation Systems, Ticket Office Ticket Issuing solutions, mobile capabilities, and customer service enhancements are well-suited to compete. The selective procurement method, with a negotiated procedure and prior call for competition, requires a detailed approach tailored to the specific requirements outlined for each lot. Understanding the contract periods, renewal options, and submission terms are crucial for businesses aiming to participate in this tender and expand their market presence in the UK transport services sector. ## Notice First Group tender on behalf of First Rail Holdings (FRH), South Western Railway (SWR) and Great Western Railway (GWR) for the provision of On Board Ticket Issuing and Validation System(s), and Ticket Office Ticket Issuing System(s) (TIS) solution for software licences, full software and hardware support and maintenance, and options to procure hardware, for both Station Ticket Office and OnBoard Portable Devices. This opportunity is broken down into the following Lots: Lot 1 - SWR On Board Ticket Issuing and Validation solution. Lot 2 - SWR Ticket Office Ticket Issuing solution. Lot 3 - GWR full On Board Ticket Issuing and Validation. Lot 4 - GWR Ticket Office Ticket Issuing solution. ### Lot Information Lot 1 Lot 1 - SWR On Board Ticket Issuing and Validation solution which will be used by SWR's On Board Commercial Guards and Revenue Protection. Additional information: The deadline for EoI (Expressions of Interest) and submitting PQQs (Pre-Qualification Questionnaire) is as follows: EoI submission deadline = 10/07/2024 (17:00) PQQ submission deadline = 10/07/2024 (17:00) Renewal: Multiple contracts will be required as exemplified follow: * 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension; * 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2; * 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025. Lot 2 Lot 2 - SWR Ticket Office Ticket Issuing solution that can also be used in a mobile capacity to offer more operational flexibility and improved customer service. The solution will be used by SWR's Ticket Office staff and Customer Ambassadors. Renewal: Multiple contracts will be required as exemplified follow: * 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension; * 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2; * 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025. Lot 3 Lot 3 - GWR full On Board Ticket Issuing and Validation solution which will be used by GWR's On Board, Revenue Protection and Stations colleagues. Renewal: Multiple contracts will be required as exemplified follow: * 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension; * 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2; * 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025. Lot 4 Lot 4 - GWR Ticket Office Ticket Issuing solution that can also be used in a mobile capacity to offer more operational flexibility and improved customer service. The solution will be used by GWR's Ticket Office staff and Customer Ambassadors. Renewal: Multiple contracts will be required as exemplified follow: * 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension; * 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2; * 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/016948-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 May 2024 | | Submission deadline | 10 Jul 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FIRSTGROUP HOLDINGS LIMITED | | Locality | LONDON | | Post town | West London | | Postcode | W2 1AF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Hyde Park | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 60 - Transport services (excl. Waste transport) ### Codes - 60000000 - Transport services (excl. Waste transport) ## Release History - 30 May 2024 at 16:28 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016948-2024 ## Notice URLs - http://redirect.transaxions.com/events/JEeM5 - http://www.firstgroupplc.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046c85. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-046c85.json.