---
title: "Custodial Healthcare Service Provision"
ocid: "ocds-h6vhtk-046f3f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046f3f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-046f3f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-046f3f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THAMES VALLEY POLICE"
published: "2025-03-03"
---

# Custodial Healthcare Service Provision

Buyer: THAMES VALLEY POLICE  
Current stage: Award  
OCID: ocds-h6vhtk-046f3f

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## Summary

The Thames Valley Police have awarded the contract for Custodial Healthcare Service Provision to Mountain Healthcare Limited, with a contract value of £24,382,279.28. This procurement, focused on services provided by medical personnel, falls under the category of healthcare services. The contract will cover custodial healthcare services across Berkshire, Buckinghamshire, and Oxfordshire, ensuring that Detained Persons (DPs) receive medical assessments and treatment to ensure their fitness for detention, interview, charging, and release. The procurement stage is complete, with the contract signed on 25th February 2025.

This tender presents significant opportunities for businesses in the healthcare sector, particularly those with expertise in providing comprehensive and responsive medical services. Companies that can deliver 24/7 healthcare professionals for custody suites, integrated service provision with NHS, social care, and voluntary sector support, and meet stringent key performance indicators will find this an opportunity for growth. The contract's requirements for a multi-skilled workforce and the potential need for additional support in specific areas like Loddon Valley and Maidenhead will suit businesses capable of scaling their operations efficiently.

## Notice

The service shall provide fully qualified, trained and competent Healthcare Professionals embedded 24/7/365(6) in the 6 main Custody Suites in the TVP area to assess, treat and signpost Detained Persons (DPs) to ensure fitness for detention, interview, charging, release, with full live Clinical Oversight and consideration of a multi skilled workforce to assist across the Force and in particular the South of the Force. (Note; there is additional pressure in Loddon Valley and Maidenhead that may require additional support). The service needs to be reactive to short notice operational needs as well as proactive to longer term strategies. The ever evolving operational and custody requirements need to fully integrate with NHS (Liaison and Diversion), Social Care and Voluntary Sector providers of health and social support, creating and managing interconnected relationships and pathways with a view to reducing the 'revolving door' effect around the reasons for committing crimes.

### Lot Information

Lot 1

The service shall provide fully qualified, trained & competent Healthcare Professionals embedded 24/7/365(6) in the 6 main Custody Suites in the TVP area to assess, treat & signpost Detained Persons (DPs) to ensure fitness for detention, interview, charging, release, with full live Clinical Oversight & consideration of a multi skilled workforce to assist in across the Force & in particular the South of the Force. (Note; there is additional pressure in Loddon Valley & Maidenhead that may require additional support). The service needs to be reactive to short notice operational needs as well as proactive to longer term strategies. The ever evolving operational & custody requirements need to fully integrate with NHS (L&D), Social Care & Voluntary Sector providers of health & social support, creating & managing interconnected relationships & pathways with a view to reducing the 'revolving door' effect around the reasons for committing crimes. This will be in conjunction with regular reporting & the subsequent meeting of a number of stringent key performance indicators. Interactive training scenarios involving the Authority &/or other organisations will be welcomed as will insights into industry related technological advances. The Police custody suites are located; Berkshire (Maidenhead & Reading) Buckinghamshire (Aylesbury & Milton Keynes) Oxfordshire (Abingdon & Banbury) Newbury (Berks) - Retained for Operational Contingency High Wycombe (Bucks) - Retained for Operational Contingency. The services within scope, include PACE compliant core Custodial Healthcare provision, primarily, Custody DP Healthcare management, the provision of medical & forensic examinations, treatment for minor medical injuries, fitness assessments prior to interview, charging, bailing, court appearance &/or release, live clinical oversight, crisis support, management of substance misuse & onward referral services for people who have been DPs. In addition but not limited to the core provision; a) Holistic Healthcare Services; (General Healthcare prior to & following any forensic work) b) Forensic sampling following a healthcare assessment relevant for that purpose c) Call Centre, email & video call facilities (or other mutually agreed contact mechanisms) through which the Authority can ask for forensic medical & healthcare services. The re-tendering exercise will aim to increase equity of access & ensure a consistent, resilient & high standard of quality care to DPs. The service will delivered in line with current national standards, guidance, NHSE specification & best practice, & at the same time meet the local needs of each Custody Suite/Force area, planned & Ad hoc operational requirements. The Provider will ensure that the service is delivered in an age-appropriate way for children & adults & vulnerable persons; all staff must meet the skills & competences commensurate with the role they are performing. The service should consider PACE, Safeguarding, support to joint protocols around the safe management of intoxication in custody & Health & Forensic requirements with equal priority. The Custodial Healthcare provider will work closely with L&D providers & other support services within the custody Suite & ensure service users are referred to appropriate onward provision as necessary.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007690-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2025 |
| Submission deadline | 16 Sep 2024 |
| Future notice date | 11 Aug 2024 |
| Award date | 25 Feb 2025 |
| Contract period | 31 May 2025 - 31 May 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £21,400,000 |
| Lots value | £21,400,000 |
| Awards value | Not specified |
| Contracts value | £24,382,279 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THAMES VALLEY POLICE |
| Locality | KIDLINGTON |
| Post town | Oxford |
| Postcode | OX5 2NX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Cherwell |
| Electoral ward | Kidlington West |
| Westminster constituency | Bicester and Woodstock |
| Delivery location | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MOUNTAIN HEALTHCARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85141000 - Services provided by medical personnel

## Release History

- 3 Mar 2025 at 15:08 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007690-2025
- 14 Aug 2024 at 13:08 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025805-2024
- 8 Aug 2024 at 11:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025026-2024
- 12 Jun 2024 at 08:06 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/018109-2024

## Notice URLs

- http://www.mountainhealthcare.co.uk
- https://sell2.in-tend.co.uk/blpd/home
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.thamesvalley-pcc.gov.uk/
- https://www.thamesvalley.police.uk/
- https://www.thamesvalley.police.uk/police-forces/thames-valley-police/areas/au/about-us/our-people/departments-and-teams/procurement/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046f3f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-046f3f.json.